Note: The job is a remote job and is open to candidates in USA. URBN is a global retail company seeking a Network Operations Support Analyst to help manage, monitor, and service the users, infrastructure, and applications that support its business. The role provides 24x7 technical support across offices, distribution centers, retail stores, and restaurants, including network monitoring, troubleshooting, system administration, and network administration.
Responsibilities
- Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally
- Monitoring, troubleshooting, and escalating alerts in key applications and backend processing
- System administration, creating users and managing groups in Active Directory
- Network administration, managing switch port configuration changes on Cisco and Juniper switches
- Assist in store broadband, network and wireless troubleshooting in retail locations
- Assist in store broadband circuit installations and troubleshooting in retail locations
- Support other department projects and initiatives as assigned
Skills
- Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally
- Monitoring, troubleshooting, and escalating alerts in key applications and backend processing
- System administration, creating users and managing groups in Active Directory
- Network administration, managing switch port configuration changes on Cisco and Juniper switches
- Assist in store broadband, network and wireless troubleshooting in retail locations
- Assist in store broadband circuit installations and troubleshooting in retail locations
- Support other department projects and initiatives as assigned
- Working Knowledge & understanding of Windows or MacOS
- Basic networking/troubleshooting knowledge including wireless networking
- Good communication skills and willingness to actively participate in peer communications
- Eagerness to learn new technologies and methodologies
- Experience with Juniper EX switching is a plus
- Experience with Cisco switching is a plus
Benefits
- Medical
- Dental
- Vision
- PTO
- Generous employee discounts
- Retirement savings
Company Overview