Note: The job is a remote job and is open to candidates in USA. Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands for Fortune 500 clients. The Junior Account Manager supports client relationships, program execution, reporting, performance measurement, training, communications, process improvement, issue resolution, and event budget management.
Responsibilities
- Act as supporting point of contact with client, maintain relationships and assist with strategic planning. Help manage execution of all client-specific initiatives working cross-departmentally within Mosaic
- Guide timeliness and accuracy of reporting and tracking mechanisms for performance metrics that help drive results and compliance
- Define, monitor and give feedback on key performance metrics, provide overall direction to the team and take appropriate actions when metrics are not met
- Work with internal shared services to ensure that the services are aligned to deliver client expectations and that the services are delivered effectively and efficiently
- Organize training content within learning platform to ensure up-to-date relevant content for current and new hire associates
- Develop and facilitate communication and training strategies that effectively inform and positively influence compliance and associate engagement
- Support tactics under the strategic direction for the team and identify the necessary services and resources required to implement and/or improve
- Continually seek opportunities to improve processes and develop and implement efficiencies
- Work with leaders to develop and manage field performance measurement tools (scorecard, reports, key performance indicators, etc.)
- Priority management - identify field issues and collaborate to develop solutions
- Track and maintain all event budgets, responsible for the bottom-line delivery of projects
Skills
- 3+ years of client services or project management experience in an agency, retail, merchandising, or marketing environment
- Proven success in client relationship development, management, retention, and growth
- Possess superior observational, analytical, and communication skills
- Demonstrate critical thinking and problem-solving skills by effectively assessing challenges and operating with a solution-oriented mentality
- Self-motivated and proactive with strong organizational skills, and the ability to schedule tasks and people to meet program goals
- Superior interpersonal skills to work closely with other team members and the client
- Impeccable follow-up and follow-through skills
- Ability to demonstrate proficiency with Google Suite tools, aptitude to work in a digital work environment
- Strong client communication skills (insight, analysis, and program reporting) with excellent verbal, written and presentation abilities
- Generally, Monday through Friday, but must be flexible during peak times
- Bachelor's Degree preferred in Business, Marketing, Communications or any similar combination of education and/or relevant experience
- CRM knowledge (SalesForce, HubSpot) preferred. Can include knowledge of data collection and reporting
- Previous experience working with partner agencies
Benefits
- Remote work arrangement
Company Overview