Note: The job is a remote job and is open to candidates in USA. Trustmark is committed to improving wellbeing for everyone through a caring culture. The Underwriting Operations Specialist role involves supporting underwriting and new business operations by processing group information, renewals, and maintaining accurate records while providing administrative support to underwriting teams.
Responsibilities
- Process assigned new business groups by entering and managing data across multiple systems, including MARK, Access, and Dynamics
- Assign new business underwriters and operations specialists
- Create and maintain new business folders within underwriting shared drives
- Set up new business quotes and notes in MARK
- Create and update Group Facts screens by entering member eligibility data
- Order group billing materials and plan documents
- Process monthly Renewals timely and accurately
- Importing
- Review renewal quote for errors and update
- Monitor and process Participation
- Call potential groups regarding their medical history/conditions using medical questionnaires
- Answer phone inquiries from groups, agents, and Starmark distribution partners concerning problems, procedures, status, or general information
- Perform all other job-related duties and projects as assigned including but not limited to:
- Processing HRA’S, ordering medical records, and providing support to other team members
- Correct Group Facts errors and update system data, as necessary
- Combine and transfer new business group documentation to G360 (Document Center)
- Audit new business groups and renewals to ensure accuracy and compliance
- Enter Patient Notes timely and accurately
- Process close out of New Business groups
- Participate in departmental projects and assist with QA testing initiatives
- Perform additional duties as assigned
- Submit EFT forms to the premium department for applicable groups
- Send and process EchoSign documents, including NY HCRA forms
Skills
- Minimum 3 years insurance experience preferably in medical field
- Proficient in using Excel and Word
- Strong technical aptitude with ability to navigate several web applications
- Strong organizational skills and very detail oriented
- Strong communication skills both verbal and written
- Ability to work independently and in a team environment
- Ability to set priorities
- Ability to achieve/maintain high quality and production standards
- Ability to work under pressure and in high stress situations
- Ability to be flexible and adapt to a fast-paced environment requiring shifting of priorities
- MARK knowledge
- Advanced Excel knowledge
- Mainframe knowledge
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Many health and wellness initiatives
- Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums
Company Overview