Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a global business and technology services organization. The company is seeking an experienced UKG Functional Consultant to provide enterprise application management support, resolve complex functional issues, support workforce and payroll processes, manage configurations and enhancements, and drive continuous service improvement.
Responsibilities
- Participate actively in transition and knowledge transfer sessions with incumbent teams, business SMEs, and application owners
- Understand the existing UKG landscape, business processes, configurations, interfaces, integrations, customizations, and dependencies
- Review and validate SOPs, runbooks, knowledge articles, configuration documentation, known-error databases, and operational procedures
- Perform reverse knowledge transfer and demonstrate readiness for independent application support
- Identify knowledge gaps, operational risks, dependencies, and documentation gaps during transition
- Support service readiness and transition-to-steady-state activities
- Provide L2/L3 functional support for UKG Workforce Management applications
- Analyze, troubleshoot, and resolve functional incidents and service requests within agreed SLAs
- Support business-critical processes related to timekeeping, scheduling, attendance, accruals, leave, and payroll
- Investigate complex production issues and collaborate with technical teams and UKG/vendor support where required
- Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and recommend permanent corrective actions
- Support incident, problem, change, release, and knowledge management processes
- Maintain accurate ticket updates and ensure timely communication with business stakeholders
- Analyze business requirements and translate them into UKG functional solutions
- Configure and maintain pay rules, work rules, accrual policies, schedules, attendance rules, and related functional components
- Perform impact analysis for configuration changes and enhancements
- Prepare functional specifications and configuration documentation
- Coordinate with technical teams for integrations and technically dependent enhancements
- Support minor enhancements and continuous improvement initiatives through the complete change lifecycle
- Prepare functional test scenarios and test cases
- Perform functional, regression, integration, and post-deployment validation
- Support SIT and UAT and coordinate defect resolution
- Validate production changes following releases and deployments
- Support UKG patches, releases, upgrades, and platform changes from a functional perspective
- Support payroll-critical UKG processes, including timecard validation, approvals, pay-rule processing, accruals, and payroll interfaces
- Investigate and resolve timekeeping and payroll-impacting issues within critical timelines
- Coordinate with HR, Payroll, Operations, and technical teams during business-critical processing windows
- Analyze incident trends and identify opportunities to reduce recurring issues
- Recommend configuration, process, and operational improvements
- Identify opportunities for automation, ticket reduction, shift-left, and self-service
- Improve knowledge articles, SOPs, troubleshooting guides, and support documentation
- Contribute to service improvement plans and operational excellence initiatives
- Participate in operational reviews and service governance meetings
- Provide clear updates on incidents, problems, changes, risks, and enhancements
- Work closely with business users, HR, Payroll, IT teams, and other application support teams
- Ensure adherence to agreed SLA/KPI and service management processes
Skills
- * 8+ years of relevant experience in UKG/Kronos Workforce Management
- * Strong functional expertise in UKG Workforce Management business processes
- * Proven experience in enterprise production support / AMS engagements
- * Hands-on experience in UKG configuration and troubleshooting
- * Strong understanding of Time & Attendance, Scheduling, Accruals, and Payroll-related processes
- * Experience handling P1/P2 and other business-critical production incidents
- * Good understanding of ITIL processes, including Incident, Problem, Change, Release, and Knowledge Management
- * Strong analytical and root-cause analysis skills
- * Ability to work independently and manage multiple priorities
- * Strong written and verbal communication skills
- * Strong stakeholder and customer management capabilities
- * Must be flexible to support business-critical activities outside regular business hours when required
- * Flexibility is required for payroll-critical processing, financial close cycles, production deployments, major incidents, system upgrades, releases, and other critical business events
- * May be required to participate in planned weekend or extended-hours support based on business needs
- * UKG certification(s)
- * Experience with UKG Pro Workforce Management / UKG Dimensions
- * Experience with UKG Workforce Central
- * Experience supporting global or large-scale UKG environments
- * ITIL certification
- * Experience with ServiceNow or similar ITSM platforms
- * Exposure to Agile delivery methodologies
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship