Note: The job is a remote job and is open to candidates in USA. Chief Detective is a performance marketing agency helping startups and retail brands grow revenue and customer acquisition through paid digital channels. The UGC Program Manager owns the execution and continuous improvement of the User-Generated Content program, managing creator relationships, concurrent campaigns, client communication, documentation, and operational processes.
Responsibilities
- Source and recruit creators aligned with client demographics and creative needs
- Build and maintain an active creator database
- Vet creators for quality, communication, reliability, and turnaround speed
- Negotiate compensation and usage rights
- Manage creator relationships throughout campaign lifecycles
- Build a preferred roster of trusted creators for repeat engagement
- Continually expand and diversify the creator network
- Coordinate creator outreach and selection
- Manage product shipments and creator logistics
- Distribute briefs and campaign requirements
- Execute creator contracts through DocuSign
- Track campaign milestones and deadlines
- Collect, organize, and deliver creator assets
- Coordinate revisions when necessary
- Ensure campaigns remain on schedule
- Provide timely campaign updates to Growth Partners and Senior Creative Strategists
- Communicate campaign progress and risks to clients in coordination with account stakeholders
- Escalate issues before they impact timelines
- Recommend operational solutions whenever challenges arise
- Ensure all stakeholders remain informed throughout campaign execution
- Maintain a high standard of professionalism and responsiveness
- Maintain project tracking within ClickUp
- Organize creator documentation within Google Drive
- Develop and maintain Google Docs, Sheets, and briefing templates
- Execute creator agreements using DocuSign
- Track creator performance and historical engagement
- Ensure accurate documentation across every project
- Monitor deadlines and proactively resolve bottlenecks
- Improve Standard Operating Procedures (SOPs)
- Develop reusable documentation and templates
- Build creator playbooks and onboarding materials
- Document campaign learnings
- Produce internal case studies highlighting successful creator partnerships
- Identify operational inefficiencies and recommend improvements
- Improve turnaround times while maintaining quality standards
- Contribute to the long-term scalability of the UGC program
- Successfully manage 5–8 concurrent client programs
- Deliver campaigns on agreed timelines
- Maintain organized documentation across all projects
- Meet internal response-time expectations
- Minimize missed deadlines
- Proactively communicate campaign progress
- Escalate risks before they become client issues
- Keep Growth Partners and Creative Strategists consistently informed
- Maintain timely responses across Slack and email
- Close communication loops without prompting
- Grow and strengthen the creator database
- Maintain relationships with top-performing creators
- Improve creator turnaround time
- Reduce creator attrition
- Identify new creator sourcing opportunities
- Continuously improve workflows
- Maintain current SOP documentation
- Develop case studies from successful campaigns
- Recommend process improvements
- Increase operational efficiency over time
Skills
- • 3+ years of experience in influencer marketing, creator partnerships, production coordination, project management, or campaign operations
- • Exceptional organizational and project management skills
- • Excellent written and verbal communication
- • Experience managing multiple concurrent projects
- • Strong negotiation and relationship management abilities
- • Ability to prioritize work in a fast-paced agency environment
- • High attention to detail and follow-through
- • Technical proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), ClickUp, Slack, DocuSign
- • Familiarity with creator management platforms is a plus
Benefits
- Group medical, dental, and vision coverage
- Short- and long-term disability
- Life insurance
- 401(k) eligibility after one year of service with matching contributions
- Paid time off
- Sick leave
- Employee Assistance Program
- Remote-first flexibility
Company Overview