Note: The job is a remote job and is open to candidates in USA. Holidays Travel Cia Ltda. is hiring a Travel Customer Support Representative to support domestic and international travel planning and traveler service. The role handles reservations, ticketing, itinerary updates, supplier coordination, record maintenance, and escalation of complex travel issues.
Responsibilities
- Coordinate travel customer support representative work connected with domestic and international travel planning, reservations, ticketing, traveler service, and administrative support
- Review traveler names, dates, routing, booking details, confirmations, and service notes for accuracy
- Handle routine reservation or itinerary updates and keep travelers informed of next steps
- Coordinate with internal teammates, travel suppliers, or service partners when information or confirmation is needed
- Maintain complete booking, itinerary, customer, and follow-up records in the company’s shared systems
- Escalate complex fare, schedule, payment, or service issues with enough context for the next owner to act quickly
Skills
- Strong customer-service, organization, and follow-through skills
- Comfort learning reservation, itinerary, CRM, spreadsheet, and email workflows
- Careful attention to names, dates, prices, confirmations, and travel details
- Clear written and verbal communication
- Ability to manage several open traveler requests without losing deadlines or documentation
Benefits
- Remote — United States
Company Overview