Note: The job is a remote job and is open to candidates in USA. OCHIN is a rapidly growing national nonprofit health IT organization focused on transforming health care delivery to drive health equity. The Transformation Consultant will act as a technology implementation coach, helping health center clinicians and leaders improve operational excellence and health outcomes by leveraging EHR functionality and data.
Responsibilities
- Support health centers to utilize HIT solutions to meet transformation goals (e.g. registry utilization, quality measure reporting, risk stratification, population management, leveraging AI) and apply change management and structured quality improvement principles to optimize clinical workflows, documentation practices, and quality measure reporting
- Organize, analyze, and present EHR or performance data (audit and feedback support and support leadership engagement around real-time, actionable data use to achieve outcomes aligned with the Quintuple Aim and value-based care models, including measure alignment, prioritization, and SMART goal setting
- Collaborate with clinicians and leadership to assess current-state workflows, identify pain points, and align workflows with new technology capabilities and foster collaboration between HCOs and HIT vendors to identify and inform needed improvements
- Support deployment of digital health tools, including remote patient monitoring and patient-facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration
- Manage multiple projects related to clinical improvement simultaneously while actively participating in OCHIN cross-departmental work (e.g. workstreams)
Skills
- Bachelor's degree in healthcare or a related field
- Minimum of three (3) years of experience supporting healthcare teams in similar or relevant role
- Excellent written and verbal communication skills, with the ability to act as a coach and consultant across diverse environments and effectively engage clinicians, leadership, and staff to convey complex information and drive change and improvement
- Experience working with electronic health records and workflow visualization tools
- Demonstrated ability to organize, analyze, and present performance data (including trend reporting and benchmarking) to support population health management and improvement efforts
- Strong facilitation skills, including the ability to design and lead effective meetings (virtual and in-person), create structured agendas, and adapt in real time and work collaboratively in team environments to maintain effective relationships with a broad range of partners
- Strong experience in a telecommuter role, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet)
- Ability to travel to urban and rural locations up to 25-50%
- Master's degree strongly preferred
- Four to five (4–5) years of experience strongly preferred
- Familiarity with improvement methodologies (e.g. Model for Improvement) and using data to drive improvement; experience working with clinical quality metrics (e.g., UDS, HEDIS, NCQA, NQF) preferred
- Knowledge of change management and human-centered design; familiarity with advanced primary care concepts, chronic disease management, and FQHC/safety net clinics preferred
- Epic experience preferred (e.g. telehealth and remote patient monitoring implementation)
- Experience using JIRA is a plus
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