Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies uses technology to help clients improve the health and well-being of the members they serve. The Training Specialist delivers engaging virtual and in-person training, designs instructional materials, collaborates with training stakeholders, and evaluates training effectiveness for call center agents and other departments.
Responsibilities
- Deliver engaging and interactive training sessions to new and existing call center agents and general training for other departments such as field services teams
- Facilitate virtual training programs to enhance employee skills and performance
- Adapt training delivery to various learning styles and needs
- Design visually engaging and interactive training material and presentations for learners that meets modern adult learning principles and varied learning needs
- Collaborate with LKI training team, SMEs, and account lenders to ensure training materials are effective and user-friendly
- Provide post-training support and resources to learners and call center leadership
- Assess training outcomes through surveys, feedback, and performance metrics
Skills
- 3 - 5 years of experience as a trainer or facilitator
- Strong presentation and interpersonal skills
- Experience with adult learning principles and learner engagement techniques
- Passion for training and desire to facilitate in a virtual classroom environment
- Some experience with curriculum development, presentation, and instructional design
Benefits
- Opportunity work remote from anywhere in the US
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview