Note: The job is a remote job and is open to candidates in USA. Ro is a direct-to-patient healthcare company providing nationwide telehealth, lab, pharmacy, and ongoing care services. The Instructional Designer will design and develop scalable, asynchronous-first learning experiences for frontline clinical and operational care teams, partnering with cross-functional subject matter experts to translate complex information into practical training. The role supports onboarding, ongoing development, clinical programs, product launches, and changes to systems, policies, and workflows.
Responsibilities
- Own instructional design projects end-to-end, creating engaging, asynchronous-first learning
- Coordinate across teams to identify shared learning needs and build modular content that can be scaled across roles and audiences, while tailoring learning where workflows, responsibilities, or clinical scope differ
- Partner with Clinical, Operations, Product, Quality & Safety, and other SMEs to turn complex and evolving information into clear, practical learning for frontline teams
- Create and maintain learning materials that effectively support onboarding, ongoing development, and changes to programs, products, systems, and workflows
Skills
- 5+ years of experience in a clinical / healthcare training role
- Strong instructional design expertise, including adult learning principles, needs analysis, measurable learning objectives, application-based learning, and assessment design
- Proven ability to translate complex clinical, technical, and operational information into clear, practical learning experiences
- Experience partnering with clinical subject matter experts and cross-functional stakeholders to develop accurate, effective learning solutions
- Hands-on experience developing across learning modalities and technologies, including eLearning tools such as Articulate 360 (Rise and Storyline); experience with LMS platforms and learning analytics is a plus
- A high sense of ownership, strong attention to detail, and comfort managing multiple projects and evolving priorities in a fast-paced environment
- Experience training in a telemedicine setting preferred
- Clinical experience (incl. RN) preferred
Benefits
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth stipends
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
- Competitive equity package (as applicable)
- Flexibility to work anywhere in the United States
Company Overview