Note: The job is a remote job and is open to candidates in USA. Bonhill Partners is recruiting a Trade Support Analyst for an FX trading fintech. The role supports real-time trading platforms and the FIX protocol by investigating incidents, troubleshooting technical issues, resolving problems, and communicating with customers and stakeholders. The analyst will also improve support processes and contribute to a follow-the-sun operating model.
Responsibilities
- Investigate and resolve issues raised by customers or identified internally
- Perform complex troubleshooting, root cause analysis, and problem resolution
- Ensure timely issue resolution, escalating where required
- Manage incidents through to completion and provide regular status updates to stakeholders
- Deliver a high standard of customer service through effective communication and stakeholder management
- Identify opportunities to improve systems, support processes, and client relationships
- Support a follow-the-sun operating model, maintaining clear ticket documentation and structured end-of-day handovers
Skills
- Minimum 2 years' experience in a Technical Support Analyst or similar role
- Proven experience supporting real-time trading platforms and the FIX protocol
- Strong knowledge of Linux environments, including CentOS, RHEL, or other Unix/Linux distributions
- Scripting or programming experience using Bash, Python, or similar languages
- Demonstrable expertise in log analysis, troubleshooting, and configuration management
- Self-motivated and able to work independently, proactively identifying opportunities to add value with limited supervision across global time zones
- Foreign exchange (FX) market experience is desirable
Benefits
- USA - Fully remote
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