Note: The job is a remote job and is open to candidates in USA. Galent is seeking an on-shore, customer-facing TMS Implementation & Customer Success Consultant to lead various aspects of Transportation Management System deployments. The role requires a strong understanding of logistics workflows and TMS platforms, bridging the gap between client stakeholders and technical teams.
Responsibilities
- Lead site discovery
- Rollout readiness
- Client engagement
- Training
- UAT coordination
- Go-live support
- Hypercare for Transportation Management System deployments
Skills
- 5+ years of experience in logistics, transportation operations, fleet operations, supply chain technology, TMS implementation, or transportation software consulting
- Hands-on experience working with dispatchers, transportation managers, fleet teams, drivers, facility managers, or logistics operations teams
- Strong understanding of TMS concepts such as loads, transportation orders, routing, dispatch, driver and asset assignment, fleet visibility, operational exceptions, and site onboarding
- Ability to conduct structured discovery sessions, ask practical operating questions, document process gaps, and separate go-live blockers from future enhancement opportunities
- Working knowledge of how TMS platforms integrate with ERP systems such as NetSuite and with adjacent systems such as telematics, ELD/fleet platforms, mobile apps, data feeds, and reporting tools
- Familiarity with business-level integration concepts including APIs, ETL/data feeds, master data, user provisioning, identity/access dependencies, and operational data validation
- Excellent client-facing communication, facilitation, documentation, training, and stakeholder-management skills
- Ability to travel for discovery, training, go-live, and hypercare activities as required by rollout schedule
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