Note: The job is a remote job and is open to candidates in USA. Pacific Life is a company dedicated to providing for loved ones and planning rewarding retirements. They are seeking a Senior Systems Analyst to support complex initiatives across their Annuity Order Entry platforms, translating various needs into clear system requirements and providing implementation support.
Responsibilities
- Analyze business, product, distributor, and regulatory requirements to support Annuity product onboarding and maintenance across Order Entry platforms
- Support distributor Annuity product onboarding and ongoing product maintenance, including configuration validation, testing coordination, and issue resolution
- Develop clear technical configuration requirements for Affirm, AnnuityNet, Firelight, and related platform capabilities
- Define acceptance criteria and partner with development, testing, operations, compliance, and product teams to support successful implementation
- Participate in cross-functional implementation planning across the Pacific Life administrative systems ecosystem
- Review XML files, database outputs, platform messages, and other data sources to identify configuration needs, defects, and root causes
- Help improve business analysis practices by producing clear documentation, traceable requirements, and practical recommendations for complex platform needs
Skills
- Strong understanding of Annuity Order Entry capabilities, including New Business, Forms Administration, Subpay, and post-issue transactions such as Fund Transfers and Withdrawals
- Detailed knowledge of Annuity product features, new business workflows, distributor processing, and related regulatory considerations
- Comprehensive grasp of the Annuity product lifecycle and administrative systems ecosystem
- Working knowledge of ACORD and DTCC data and EDI standards, including PPfA, DPfA, APP/SUB, and IFT messaging
- Ability to analyze XML files, database outputs, and system data to identify requirements, validate results, and support defect resolution
- Advanced Business Analysis skills, including requirements elicitation, process analysis, acceptance criteria definition, stakeholder facilitation, and documentation
- Strong problem-solving, root cause analysis, critical thinking, and strategic thinking skills
- Ability to simultaneously manage multiple initiatives in a fast-paced environment while maintaining accuracy, traceability, and clear communication
- Demonstrated ability to build productive relationships with internal and external partners at multiple organizational levels
- 8+ years' Annuity industry experience, including a minimum of 5 years' systems analysis experience focused on Annuity product support
- 5+ years' experience supporting Annuity products and services on Order Entry platforms through PPfA, forms-based, or wizard-based configuration
- Experience with third-party applications that support or extend the annuity order entry process
- Experience applying AI or automation tools to improve Business Analysis, documentation, testing, or requirements management activities
- Experience working in Agile delivery environments or cross-functional working groups
- Participation in industry forums or working groups such as IRI OPS Tech, DTCC/I&RS Advisory, or Order Entry vendor groups
- Familiarity with JSON, APIs, transactional message formatting
- Business Analysis certification or equivalent education, training, or professional development
Benefits
- Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company Overview
Company H1B Sponsorship