Note: The job is a remote job and is open to candidates in USA. Learning Ally is an educational literacy organization that provides solutions and professional learning to improve student literacy outcomes. The Texas Grant Account Manager leads customer onboarding, implementation, training, usage analysis, troubleshooting, relationship management, and contract renewals for school districts and charter customers using Learning Ally solutions.
Responsibilities
- Customer Onboarding & Implementation: conduct welcome and implementation calls for new district and school-level customers, ensuring successful onboarding and alignment with district goals when appropriate
- Customer Engagement & Usage Success: Proactively manage assigned accounts to drive consistent usage and adoption of Learning Ally solutions
- Execute targeted outreach strategies across the customer lifecycle to strengthen relationships, ensure account health, and maximize solution utilization
- Regularly monitor customer usage data and metrics to proactively identify accounts requiring intervention
- Provide timely, personalized support, utilizing multiple outreach channels and "just-in-time" resources to address customer needs
- Regularly evaluate the effectiveness of outreach strategies and activities, analyzing results and iteratively adjusting approaches to maximize efficiency, usage, and retention outcomes
- Promote reading engagement initiatives to drive increased product usage among educators and students
- Contract renewal & retention: Secure contract renewal and drive revenue retention by meticulously managing the customer lifecycle and proactively ensuring 100% fulfillment of contractual deliverables
- Proactively address at-risk accounts, ensuring renewal and maximizing revenue
- Deliver 100% of contractual obligations, including professional learning and marketing initiatives
- Cross-functional collaboration: Collaborate closely with internal stakeholders—including Sales, Marketing, Customer Success, and Product teams—to align activities with organizational goals and ensure consistent messaging and effective support
- Promote up-sell and cross-sell opportunities within your book of business using consultative sales skills to communicate the value and benefits of Learning Ally that best match the needs of our customers and the offerings available
- Ensure seamless handoff of customer relationships from sales and/or marketing leads
- Be the experts in how ABS and/or Excite are used most effectively with a classroom. Partner with Reading Programs and Solutions to design innovative programs to stimulate usage
- Develop and maintain relationships at the district and school levels within your assigned portfolio
- Deliver structured onboarding experiences for new customers to ensure early and ongoing product adoption
- Conduct strategic outreach to build relationships, monitor adoption, and adapt approaches as needed based on customer feedback and usage trends
- Field inbound customer inquiries promptly, providing solutions and resources as needed
- Anticipate customer needs proactively, tailoring support based on customer lifecycle stages, implementation levels, and seasonal considerations
Skills
- A Bachelor's Degree in K-12 Education required
- Minimum 3 years of classroom teaching experience
- Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings
- Experience supporting schools or districts in the adoption of ed-tech solutions, educational programs, or similar initiatives
- Proven ability to analyze usage data to inform intervention strategies and improve customer engagement
- Experience designing, executing, and evaluating communication or customer engagement campaigns
- Must have experience providing product training or professional development sessions, both in person and remotely
- Must be a resident of the state of Texas
- Travel: 10-15%
- Master's Degree in Education preferred
- With experience working with struggling readers preferred
- Minimum 3 years of experience in customer service, customer success, account management, or educational leadership (district or campus level) roles preferred
- Preferred proficiency with CRM software (NetSuite preferred) and customer engagement tools
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