Note: The job is a remote job and is open to candidates in USA. CSG helps leading brands reimagine customer experiences through technology and expertise. The Sales Director will drive growth of CSG’s Customer Experience portfolio across strategic accounts, develop new and partner-sourced revenue, lead the full sales cycle, and champion CX transformation for customers.
Responsibilities
- Build and execute account plans focused on expanding adoption of CSG’s AI-enabled CX solutions (contact center, messaging, digital engagement, customer journeys, analytics)
- Deeply understand each customer’s CX strategy, pain points, and roadmap to position CSG as a long-term partner
- Prospect and create new CX opportunities within your module of existing strategic accounts, plus named new logo prospects
- Qualify opportunities, shape solution direction with internal teams, and drive deals to closure
- Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals
- Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions
- In addition to the direct sales motion, drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners
- Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams
- Lead discovery, run CX value conversations, and deliver compelling presentations and demos
- Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI
- Negotiate pricing, commercial terms, and contractual agreements through to signature
- Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions
- Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders
- Build senior-level relationships (Business, CX, Digital, IT, and Operations)
- Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience
Skills
- 5+ years of formal field sales experience within CSG's target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications
- 8+ years of sales experience identifying, qualifying, and prioritizing prospects, with a proven track record of achieving or exceeding sales quotas
- Demonstrated success driving the full sales cycle from prospecting through negotiation and close
- Strong Client Relationship Management skills, with a history of building long-term, senior-level partnerships
- Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations
- Ability to communicate clear value propositions through presentations, proposals, and business cases
- Require familiarity with market trends in leveraging AI (Conversational AI, Generative AI, AI Agents Automation and Routing)
- Preference for candidates with experience selling contact center, messaging, or broader CX solutions (e.g., cloud contact center platforms, omnichannel messaging, customer engagement or journey orchestration and journey analytic tools)
Benefits
- Flexible work options – Work from home, in-office, or hybrid.
- Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.
- The opportunity to sell impactful CX solutions with a global, trusted provider.
- A collaborative culture where your ideas to grow our CX business are heard and acted on.
- This role is eligible for a bonus opportunity.
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