Note: The job is a remote job and is open to candidates in USA. Bluestone Physician Services provides multidisciplinary care and support for patients with complex, chronic conditions and disabilities. The Temporary Technology Administrative Specialist will support the Bridge/Patient Portal Help Desk by assisting patients, families, and community partners with portal access, navigation, troubleshooting, and related administrative tasks.
Responsibilities
- Answer incoming calls from patients, family members, and community partners regarding our digital patient portal
- Provide warm, patient, and clear guidance to assist users with system access and general platform navigation
- Walk users through routine account troubleshooting, such as password resets and user validation/identity verification
- De-escalate technology-related frustration with empathy and excellent customer service
- Handle basic administrative IT support tasks between phone calls
Skills
- • High School Diploma required, this temporary position could be a good fit for a current college student or recent graduate
- • Minimum of 2-5 years of administrative experience
- • Customer Service Skills: Prior experience in retail, call centers, hospitality, or front-desk administration is highly valued
- • Excellent Communication Skills: Ability to explain digital steps to individuals who may not be comfortable with technology
- • Tech-Comfortable: While you don't need to be an IT expert, you should be comfortable navigating standard web browsers, software applications, and typing while speaking on the phone
- • Reliable and Punctual: Ability to commit to the full 12-week schedule and the specific daily hours required
- • Empathy & Patience: A genuine desire to help patients and families navigate their healthcare tools
- • Demonstrated compatibility with Bluestone's purpose, core focus, and core values
- • Demonstrated ability to read, write, speak, and understand the English language
- The ideal candidate must live within a comfortable, commutable distance to downtown Stillwater, MN
Benefits
- Once you are fully trained and comfortable with the systems (typically within the first week or two), this position transitions to 100% remote work for the remainder of the contract.
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