Note: The job is a remote job and is open to candidates in USA. FUN.com is one of the largest online Halloween costume companies in the world. The Temporary Customer Service Representative provides telephone, email, and live chat support, assists with orders, returns, exchanges, and issue resolution, and helps create a world-class shopping experience for customers.
Responsibilities
- A Customer Service Representative’s overall responsibility with FUN.com is to create a world class shopping experience for our customers through effective telephone, email, and live chat support
- Assist in placing orders over the phone
- Answer customer questions regarding shipping, sizing, order status, and product availability
- Assist customers in returning and exchanging merchandise
- Issue resolution
- Placing a limited number of outbound calls to assist customers
- Help to increase company sales through complete and friendly communication with our customers
- Monitor orders for inaccurate information to help ensure customer satisfaction like duplicate orders and fraudulent orders
- Other duties as assigned
- Take incoming phone calls
Skills
- Typing speed of 25+ words per minute
- Take incoming phone calls
- Ability to work a minimum of 20 hours per week (Sunday – Saturday)
- Good understanding of computer technology and how to navigate through a web-based computer environment using multiple browser windows at once
- The ability to effectively communicate with our customers and staff
- Possess basic problem-solving skills
- Possess a dedicated home office that is child and distraction free
- Possess a Windows home computer (not a tablet, cell phone etc.) with internet speeds of 5mbs or greater from a reliable internet service provider
- A positive outgoing personality
- Enjoyment from working independently
- A Windows laptop or desktop computer are the ONLY acceptable devices for this job (No Chromebooks, iMac, MacBooks etc.)
- USB Headset
Benefits
- Flexible scheduling
- Relaxed dress code
- Remote work arrangement
Company Overview