Note: The job is a remote job and is open to candidates in USA. CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). The Cloud Operations Engineer is a customer-facing role responsible for assisting with project and deployment tasks in support of CyberSheath Managed Services clients' onboarding and technology initiatives.
Responsibilities
- Provision and deliver computer systems and services across both on-premise and cloud-hosted solutions
- Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies
- Design and deliver secure cloud solutions in Office 365 and Azure
- Configure and support Intune device enrollment, compliance policies, and endpoint management for client environments
- Administer, patch, and support Linux server environments (RHEL, Rocky/CentOS, Ubuntu) hosted both on-premise and in the cloud
- Troubleshoot Linux system, service, and networking issues, including user and permission management, package management, systemd services, and shell scripting
- Apply Linux hardening and patch management practices in alignment with DIB and CMMC expectations
- Provision, configure, and support AWS workloads, including EC2, S3, IAM, and VPC networking for client environments
- Assist with migrations and ongoing operations across AWS, including AWS GovCloud, where applicable
- Support multi-cloud client environments spanning Azure and AWS, ensuring consistent security and operational standards
- Architecture, design, system evaluation and analysis, and infrastructure assessments
- Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc
- Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system
- Drive technical implementation tasks to completion by budgeted deadlines
- Work with internal CyberSheath stakeholders to ensure key tasks and timelines are identified, on time, and on budget
- Provide timely updates and feedback to the internal team and clients regarding project status and activities being on-track
- Proactively communicate with clients to ensure requests are properly addressed
- Collaborate with team members to troubleshoot onboarding implementation issues as they arise
- Other duties as assigned
Skills
- Minimum of 7+ years' experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory - Group Policy), Deployment and Migrations
- Hands-on Linux system administration experience (RHEL/CentOS/Rocky and/or Ubuntu) including user management, package management, shell scripting, and patching
- Working knowledge of AWS core services (EC2, S3, IAM, VPC) sufficient to provide baseline operational support
- Intermediate networking experience (TCP/IP, routing, SSH, VPN)
- Knowledge of automation tools and scripting
- Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc
- Great analytical and problem-solving skills to troubleshoot complex systems and problems
- Must have exceptional interpersonal and verbal/written communication skills
- Amazing organization skills to balance and prioritize workloads
- Must be comfortable with leading technical discussions consisting of client and CyberSheath personnel
- Demonstrated ability to work in a team environment
- Must be a U.S. Citizen and reside within the United States or its Territories
- Working experience with Government flavors of Office 365, Azure, or AWS (including AWS GovCloud)
- Working experience with the ConnectWise suite of products
- Bachelor's degree from an accredited university in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field
- Microsoft Azure certifications: AZ-104, AZ-305, AZ-400
- AWS certifications: AWS Certified Cloud Practitioner (CLF-C02), AWS Certified SysOps Administrator - Associate (SOA-C02), or AWS Certified Solutions Architect - Associate (SAA-C03)
- Linux certifications: CompTIA Linux+, Red Hat Certified System Administrator (RHCSA)
- Networking and security certifications: Network+, Security+, CCSP
Company Overview