Note: The job is a remote job and is open to candidates in USA. Ivy City Co. is a fashion brand creating size-inclusive clothing and family-matching styles. The Temporary Customer Service Agent will remotely support customers with product questions, orders, returns, exchanges, shipping, and general concerns while delivering a positive customer experience.
Responsibilities
- Respond to customer inquiries through email, chat, and SMS in a friendly, helpful, and timely manner
- Assist customers with orders, returns, exchanges, shipping questions, product information, and general concerns
- Help customers find the right products, sizes, and styles based on their needs
- Resolve customer issues with empathy, attention to detail, and good judgment
- Follow Ivy City policies and procedures while looking for opportunities to create a great customer experience
- Work collaboratively with the Customer Service team and other departments
- Approach every task and challenge with a proactive, can-do attitude
Skills
- Strong written communication skills and attention to detail
- Fast-learning, hardworking, and able to adapt in a fast-paced environment
- Strong problem-solving skills and the ability to use good judgment
- Positive, team-first attitude
- A genuine desire to help people and create a positive customer experience
- Previous customer service experience preferred
- Experience with Shopify and Gorgias is a **plus, but not required**
Benefits
- Remote work with a fun and growing team
- A team-oriented, supportive environment
- Opportunities to learn and grow with a fast-expanding brand
Company Overview