Note: The job is a remote job and is open to candidates in USA. UST is a technology company that delivers innovative, human-centered solutions for clients and partners worldwide. The Technical Program Manager (Firmware) will lead cross-functional hardware, firmware, operations, supplier, and cloud programs, managing schedules, risks, dependencies, and executive reporting. The role also drives firmware readiness, new product introduction, FMEA coordination, cloud telemetry integration, and end-to-end hardware lifecycle management.
Responsibilities
- Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams
- Own program schedules, deliverables, dependencies, risks, and executive reporting
- Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams
- Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones
- Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production
- Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows
- Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis
- Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution. Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability
- Drive effective communication and alignment across engineering, operations, suppliers, and leadership
Skills
- Bachelor´s or in Computer Engineering, Electrical Engineering, Computer Science, or related field
- 5+ years of experience in the following areas:
- Managing complex hardware, firmware, or cloud system programs
- Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics
- NPI processes including EVT, DVT, PVT builds and manufacturing readiness
- Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows
- Cloud telemetry, remote diagnostics, and field data trend analysis
- Program management, cross-functional leadership, and stakeholder communication skills
- Technical triage, root-cause analysis, and data-driven decision-making
- Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms
- Knowledge of reliability engineering, sustaining operations, and hardware quality processes
- Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools
- PMP, Scrum, or formal program management certification
Benefits
- Eleven (11) paid holidays
- Two (2) weeks of paid vacation per year
- Eligible for health, dental, disability and life insurance
Company Overview