Note: The job is a remote job and is open to candidates in USA. Monks is a global digital-first marketing and technology services company. The Temp Group Account Director for Events & Experiences will serve as the executive lead for a strategically important client relationship, overseeing enterprise partnership, commercial growth, operational leadership, and creative production excellence. The role leads cross-functional teams, drives client growth and innovation, and manages strategic delivery across events and experiential capabilities.
Responsibilities
- Own the client relationship including the fiscal health and overall growth
- Identify new opportunities within current client relationships, understand the full breadth of Monks’ capabilities and how to orchestrate compelling solutions for expansion and varying client needs
- Manage and build strong senior stakeholder relationships; provide strategic guidance to deliver against the clients business objectives, build trust, credibility and rapport with key POCs
- Become a trusted partner, understanding clients’ business challenges and be able to articulate strategies to address those needs
- Effectively consult on creative ideas and executions
- Inspire larger creative strategies that can create further business outcomes and align closely with growth objectives of the client and The Monks business
- Drive adoption of AI-powered tools and platforms to unlock production speed, cost savings, and content personalization at scale
- Gains and maintains knowledge of client’s business, industry and competition
- Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation
- Own the future-state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross-functional teams to work towards
- Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way
- Drive discovery for new business opportunities and manage the end-to-end sales cycle, with an emphasis on pipeline generation, as well as cross-sell and up-sell tactics
- Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives
- Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, top-to-tops and broader strategy & planning
- Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards
- Manage feedback loops with clients; including facilitating 360-degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality
- Pursue and apply expertise across core areas of the practice: **AI, immersive web, experiential/events, live production** and **interactive storytelling**
- Champion innovation within the team, helping shape how we bring emerging technologies and creative formats to life
Skills
- 7+ years of experience in client services, project management or production roles
- Being able to expertly lead the digital marketing briefs from initial brief to final delivery
- Understand social as a channel, experience with social strategy, creators and types of social creative used as a growth driving channel for brands
- Understand marketing goals and business objectives and translate these requirements into clear, actionable briefs for creative & production teams
- Relationships and experience with third party vendors, production partners, creators who could be suitable to collaborate with
- A deep understanding of the digital marketing & advertising ecosystem, and are abreast of the latest in AI-driven disruption, emerging technologies and innovation
- Proven track record of successfully managing client relationships, driving revenue growth while maintaining customer satisfaction
- Commercial proficiency, being able to own project budgets, ensuring all projects are delivered profitably and within scope - and experience pricing/scoping detailed statements of work (SOWs)
- Ability to forecast agency resource needs and manage internal studio capacity effectively with support from producers
- Excellent communication skills, both written and verbal, and ability to effectively communicate with a range of stakeholder types ranging from C-suite through to specialists
- You embrace curiosity, are self-motivated and proactive by nature
- Strong negotiation skills, and have a proficiency in writing business cases
- An ability to present effectively, and craft compelling proposals using Google slides
- An ability to thrive in a fast-paced, dynamic environment
- A track record of effective program management, and demonstrable commercial acumen
- Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points
- Successful applicants for this position tend to have experience as an Executive Producer, and are looking to be more externally focused
- Would be suitable for an Account Director, Senior Account Director who is not afraid to get hands on to support existing delivery structures (current/recent experience with production processes and workflows will be viewed highly)
- Strong grasp of the overall emerging digital space, including but not limited to knowledge of Monks competitive set and our offerings across data, technology, content and digital media
- Demonstrated ability to lead cross-functional teams and develop processes and workflows that increases revenue and value-realisation for clients
- Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
- Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools
Benefits
- Remote work arrangement (#LI-Remote)
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