Note: The job is a remote job and is open to candidates in USA. FLS Connect is hiring a Telephone Sales Representative to support its fundraising operations. The role involves making outbound fundraising calls, engaging potential donors, soliciting pledges, following approved messaging, providing customer service, and meeting project performance goals in a fully remote environment.
Responsibilities
- Make outbound fundraising calls to solicit pledges for client projects
- Follow provided and client-approved messaging on every call
- Utilize fundraising call structure, appropriate political reasons, and transition phrases as required
- Use responsive listening to provide appropriate situational responses
- Meet and maintain project goals and efficiency metrics. + Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.) + 95% on-time (start of shift and back from breaks and lunch). + 95% shift adherence/absenteeism
- Demonstrate exceptional customer service and react quickly to the person being called
- Accept coaching and counseling with a positive attitude
- Maintain a professional appearance and behavior
- Stay focused on the current project and prepare for each call
- Perform other duties as assigned
Skills
- * Must be at least 18 years of age at the time of employment
- * Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season
- * Must work in the continental United States
- * Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi)
- * Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we provide our client(s) with the most professional experience when speaking with their clients/members, as outlined in our contracts
- 1. **Communication Skills:** Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately
- 2. **Voice Clarity and Tone:** Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors
- 3. **Stamina:** Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking
- 4. **Sitting or Standing:** Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls
- 5. **Manual Dexterity:** Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems
- 6. **Hearing and Listening Abilities:** Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately
- 7. **Vision Abilities:** The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor
- 8. **Multitasking:** Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management
- 9. **Emotional Resilience**: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses. Emotional resilience is important to maintain a positive attitude and handle potential setbacks
- * Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience
- * A high school diploma and/or some college education is a plus
Benefits
- Paid Training (weeks 1-3)
- A retention bonus of $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
- A retention bonus of $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
- Referral bonus program
- For full-time employees: paid time off
- For full-time employees: Retirement with matching
- For full-time employees: Health with Health Savings Account
- For full-time employees: Dental insurance
- For full-time employees: Vision insurance
- For full-time employees: Life insurance
- For full-time employees: Disability insurance
- Remote work from home
Company Overview