Note: The job is a remote job and is open to candidates in USA. The University of Missouri-Columbia is seeking a Telecom IT Analyst to support telecommunications services across the university, hospital, and clinics. The role coordinates telecom moves, additions, and changes; troubleshoots data port connections; maintains documentation; and serves as a liaison among customers, engineers, technicians, and networking teams.
Responsibilities
- This employee is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians
- Employee will activate/deactivate/troubleshoot data port connections per service requests and incident reports. Employee will keep extensive documentation for phone line and data ports up to date. Process work tickets communicating with engineers, warehouse, technicians, and Networking department. This includes software instructions for engineers, equipment needed for customer, detailed installation instructions, network knowledge and billing creation. Other duties as assigned
Skills
- Bachelor's degree in Telecommunications, Computer Science, or related field
- At least five years of related experience
- Great Customer service skills, knowledge in Microsoft applications, self-motivated
Benefits
- Medical plans
- Dental plans
- Vision plans
- Retirement
- Paid time off
- Short-term disability
- Long-term disability
- Paid parental leave
- Paid caregiver leave
- Educational fee discounts for all four UM System campuses
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