Note: The job is a remote job and is open to candidates in USA. Dice is seeking a Technical Writer / Operations Trainer to support Service Operations, Reverse Logistics, and Fulfillment warehouse operations. The role develops and maintains SOPs, work instructions, training materials, and operational documentation; delivers employee training; conducts process audits; and supports compliance and continuous improvement.
Responsibilities
- Create, maintain, and continuously improve SOPs, Work Instructions, process flows, checklists, job aids, and training materials for Service Operations, Reverse Logistics, and Fulfillment operations
- Partner with warehouse and operations teams to document current-state processes and develop standardized future-state procedures
- Review and update documentation regularly to ensure alignment with current systems, processes, and operational requirements
- Manage document revisions, version control, approvals, effective dates, and change history
- Translate complex operational requirements into clear and easy-to-follow instructions for warehouse personnel
- Identify documentation gaps, inconsistencies, and outdated procedures and drive timely updates
- Develop visual work instructions, process maps, checklists, and reference materials where appropriate
- Ensure documentation supports receiving, inspection, inventory control, non-conformance management, RMA processing, picking, packing, shipping, and fulfillment activities
- Develop and deliver new-hire training for warehouse employees covering SOPs, WIs, systems, quality requirements, inventory controls, and operational processes
- Deliver training following process, system, or documentation changes
- Coordinate re training to address recurring process or compliance issues
- Maintain training records, attendance documentation, competency assessments, and training completion records
- Validate employee understanding through demonstrations, knowledge checks, and competency assessments
- Partner with warehouse leadership to identify training opportunities based on operational performance and audit results
- Ensure employees are properly trained and qualified before independently performing critical operational activities
- Conduct routine process and procedural audits within Reverse Logistics and warehouse fulfillment operations
- Observe daily operational activities and verify compliance with approved procedures
- Identify and document deviations between documented processes and actual warehouse execution
- Analyze audit findings, identify root causes, and support corrective-action implementation
- Follow up on corrective actions to ensure sustained compliance
- Evaluate recurring operational issues and determine whether root causes relate to training, documentation, process design, systems, or execution
- Escalate significant compliance or process concerns impacting inventory accuracy, quality, financial controls, or customer fulfillment
- Establish and track operational compliance metrics
- Analyze audit findings, non-conformances, operational errors, and employee feedback to identify improvement opportunities
- Partner with Operations, Quality, Inventory Control, and Logistics teams to standardize best practices
- Recommend improvements to increase operational accuracy, efficiency, compliance, and quality
- Support corrective and preventive action (CAPA) initiatives and process improvement programs
- Promote a culture of documentation, training, compliance, and operational excellence
Skills
- Bachelor's degree in Technical Writing, Supply Chain, Logistics, Operations, Business, or a related field; equivalent experience may be considered
- 3+ years of experience in technical writing, operations training, warehouse operations, logistics, supply chain, or related disciplines
- Demonstrated experience creating and maintaining SOPs, Work Instructions, process documentation, and training materials
- Experience delivering classroom, virtual, and hands-on training programs
- Experience conducting process audits, compliance reviews, or operational assessments
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to work effectively with frontline warehouse personnel and operations leadership
- Ability to identify process gaps and translate findings into actionable improvement plans
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Experience supporting reverse logistics, RMA, repair operations, fulfillment, or service logistics environments
- Experience in technology, electronics, semiconductor, manufacturing, or high-volume distribution environments
- Experience with warehouse management systems (WMS) and/or SAP
- Knowledge of inventory control, serialized inventory, non-conformance management, and RMA processes
- Experience developing visual work instructions, process maps, and competency assessments
- Lean, Six Sigma, ISO, or other continuous improvement certifications and experience
- Experience supporting multiple warehouse locations or distributed operations
Benefits
- Fully sponsored certification programs
- Health coverage
- Wellness coverage
- Dental insurance
- Vision insurance
- Flexible hours
- Remote work options
- 401K plan
Company Overview
Company H1B Sponsorship