Note: The job is a remote job and is open to candidates in USA. Kentro is a technology and business solutions company supporting mission-focused work, including Federal Aviation Administration governance initiatives. The Technical Writer/Documentation Specialist will develop and maintain architecture documentation, SOPs, runbooks, user guides, security artifacts, and knowledge base content while collaborating with program, engineering, and security teams.
Responsibilities
- The Technical Writer/Documentation Specialist develops and maintains technical documentation supporting ADO platforms and initiatives
- This includes architecture documentation, standard operating procedures (SOPs), runbooks, user guides, security artifacts, and knowledge base content
- The role works closely with program, engineering, and security teams to ensure documentation accuracy, clarity, and usability supporting the Federal Aviation Administration (FAA)
Skills
- Experience in technical writing, documentation standards, and diagramming
- Bachelor's Degree in any field or discipline, with a minimum of 5 years of relevant experience
- Experience translating business processes into workflows
- Experience developing security and integration requirements
- Experience creating and documenting design, development, and implementation processes
- Experience providing research and writing professional documents, including program reports and procedures, documentation, and training materials
- Experience providing analysis and compilation of diverse policy, technical, statistical, demographic, and financial information
- Experience editing professional documents for content, format, flow and integrity in conformance with best practices
- Experience determining the suitability of material for target audience
- Involved in projects from planning stage
- Provides additional or missing materials and edit written copy
- Strong proficiency with documentation and collaboration tools (e.g. MS Office, SharePoint)
- Ability to translate complex technical content into clear documentations
- US Citizen. Must comply with FAA System and access requirements
- Must meet updated ID requirements
- Experience supporting agile or technical programs is preferred, but not required
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations.
- Flexibility to take a course, complete a certification, or pursue other professional growth and networking
- Funds for virtual and in-person activities, including happy hours, holiday events, fitness & wellness events, and annual celebrations
- Charity galas/events
Company Overview