Note: The job is a remote job and is open to candidates in USA. Serco is a North American services company supporting defense, government, transportation, and citizen services clients. The Technical Writer will develop, edit, organize, and maintain technical, training, and program documentation for a Department of Defense program, collaborating with subject matter experts and program personnel to ensure accurate, consistent, and accessible deliverables.
Responsibilities
- Develop, edit, format, and maintain technical documentation, reports, procedures, guides, and other program materials
- Create and update On-the-Job Training (OJT) materials, training guides, job aids, and reference documents
- Work with subject matter experts to capture technical information and convert it into clear and usable documentation
- Review documentation for grammar, consistency, formatting, accuracy, and overall quality
- Organize and maintain documents, technical data, and program files on government network drives, SharePoint, and other approved repositories
- Support document control activities, including file organization, naming conventions, version control, and document updates
- Prepare and format Microsoft Word documents, Excel spreadsheets, PowerPoint presentations, and other program deliverables
- Consolidate information from multiple sources into standardized reports, documents, and data packages
- Maintain organized document libraries and ensure current versions of materials are easily accessible to the program team
- Coordinate with technical and program personnel to incorporate revisions and maintain accurate documentation
- Support additional documentation and program support requirements as needed
Skills
- Bachelors Degree and 1 year of experience
- OR a HS Diploma and 3 years of experience
- An Active Secret security clearance
- Experience in technical writing, editing, documentation development, or a related support role
- Strong proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Strong writing, editing, proofreading, and document formatting skills
- Experience organizing and maintaining electronic files, documents, and data
- Ability to work with technical personnel and subject matter experts to develop clear documentation
- Strong attention to detail and organizational skills
- Ability to manage multiple assignments and priorities in a deadline-driven environment
- The ability to travel up to 10% of the time
- Experience with SharePoint or similar document management systems
- Previous experience supporting DoD, government, engineering, logistics, or technical programs
Benefits
- Performance-based incentives and benefits that promote well-being and work-life balance
- Eligible positions may include annual bonuses or long-term incentive opportunities
- Comprehensive health coverage and health savings accounts
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits
- Flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and identity theft protection
- Birth, adoption, and parental leave benefits
- Employee Assistance Plan
Company Overview