Note: The job is a remote job and is open to candidates in USA. NLB Services is seeking a Technical Writer to create clear, accurate user documentation and standard operating procedures. The role involves gathering information from subject matter experts and stakeholders, translating complex operational processes for end users, revising content through approval cycles, and supporting process mapping.
Responsibilities
- Information Gathering: Interview subject matter experts (SMEs), stakeholders, and actively review video walkthroughs or meeting recordings to accurately capture nuances and granular procedural steps
- SOP Production: Draft, structure, and format high-accuracy SOPs for CNA and Baldwin operational workflows (e.g., how to process an insurance submission or claim)
- Audience Translation: Take technical, verbal, or unstructured SME input and reframe it perfectly for the intended end-user audience
- Review & Refine: Review and revise drafts based on stakeholder feedback through defined approval cycles, maintaining absolute integrity across multiple versions
- Process Mapping: Assist with basic process mapping diagrams (Visio, Lucidchart) to visually support the SOP documentation as needed
Skills
- Proven experience writing SOPs, process documentation, or technical procedures in an operational corporate environment
- Ability to listen to recordings, video walkthroughs, and verbal interviews and accurately capture key process steps, decisions, and nuances for documentation
- Ability to take subject matter expert (SME) input and reframe it for the intended end-user audience, adjusting tone, complexity, and terminology accordingly
- Skilled at pulling granular, procedural details from verbal and written sources and organizing them into logical, step-by-step documentation
- Proven experience drafting, structuring, and formatting standard operating procedures in an operational or corporate environment
- Ability to consolidate information from multiple sources (interviews, recordings, existing documents) into clear, concise, and accurate written procedures
- Experience in insurance, financial services, or similarly regulated industries
Company Overview
Company H1B Sponsorship