Note: The job is a remote job and is open to candidates in USA. PTR Global is a leading provider of information technology and workforce solutions. They are seeking a Technical Writer II to ensure that communications are clear, accurate, and aligned with brand and customer experience standards, while enhancing customer understanding through high-quality content.
Responsibilities
- Write, edit, and proofread customer-facing content across web, email, SMS, digital assistant, and agent support materials
- Translate complex information into clear, customer-friendly language
- Ensure consistency in voice, tone, terminology, and messaging across channels
- Understand and apply accessibility best practices to ensure inclusive experiences
- Maintain and update content standards, style guidelines, and templates
- Manage content workflows, reviews, approvals, and publishing processes
- Conduct regular content audits to ensure accuracy and relevance
- Advocate for the customer across all communication channels
- Collaborate with Customer Experience, Customer Service, Communications, Development, and Legal teams
- Improve content clarity and usability across the customer journey
- Use feedback, analytics, and customer insights to refine content and improve experiences
Skills
- Bachelor's degree in Communications, English, Journalism, Marketing, or a related field
- 3–6+ years of professional writing, editing, or content strategy experience
- Experience managing content across multiple customer communication channels
- Strong editing and proofreading skills with exceptional attention to detail
- Ability to simplify complex or technical information
- Understanding of accessibility and inclusive content practices
- Experience working in Agile environments, including participation in sprint planning, backlog refinement, and delivery ceremonies
- Experience working on a corporate design team or in utility, energy, or regulated industries is a plus
- Familiarity with tools like Figma, Excel, or Airtable is a plus
- Experience in self-service transactions (web, mobile, email, SMS) and data-driven UX research is advantageous
Benefits
- Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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