Note: The job is a remote job and is open to candidates in USA. Index Analytics, LLC provides health-related consulting services to the federal government. The Technical Writer partners with corporate and project teams to develop, maintain, and review technical, training, and user documentation, including system, process, and Section 508-compliant materials.
Responsibilities
- Author a wide variety of technical and training documentation such as processes, project documentation, and other communications
- Improve and edit documents for clarity, consistency, accessibility, and instructional efficacy
- Create and maintain Section 508-compliant documentation
- Support and administer our enterprise lifecycle management system, including maintaining content, communicating with end users, answering questions, and facilitating discussions
- Participate in the development and implementation of policy directives and other guidance materials
- Coordinate with subject-matter experts (SMEs) and Project team leadership to gather and document complex system and process requirements
- Present Project documentation at various stages of development to client and Project team to garner feedback, assess progress, or shift direction as needed
- Attend and take meeting minutes at weekly client meetings as required
- Write and update internal and external manuals for end-user support
- Review and edit key deliverables for the project
- Update all pertinent documentation after each release
Skills
- US citizen or lived in U.S. for 3 of the last 5 years
- Minimum of 4 years of overall experience with at least 6 years of experience understanding business processes and documenting requirements
- Proficiency in MS Office suites including Word, Excel, and PowerPoint
- Bachelor's degree
- Highly organized
- Strong verbal and written communication skills
- Experience organizing complex information from a variety of sources
- Experience creating and reviewing material for Section 508 compliance
- Self-motivated and creative minded
- CMS, HHS, or other government experience preferred
Benefits
- Remote — Baltimore, MD 21244
- Career development and educational opportunities
- A supportive and collegial team environment
Company Overview