Note: The job is a remote job and is open to candidates in USA. Kentro is a technology and mission-support company advancing cybersecurity modernization and AI-enabled automation for U.S. Government programs. The Technical Writer will develop, maintain, and edit cybersecurity, technical, policy, operational, and contract documentation while translating complex technical inputs for engineers, operators, program leadership, and government customers.
Responsibilities
- Develop and maintain project documentation (i.e. Management Plan, Transition Plan, Schedule, etc). and security documentation such as System Security Plans (SSPs), Security Assessment Reports, Plans of Action & Milestones (POA&Ms), Concepts of Operations (CONOPS), and supporting Risk Management Framework (RMF) artifacts
- Write and update standard operating procedures, runbooks, playbooks, and work instructions for security operations, incident response, and system administration teams
- Produce architecture and design documentation for modernization initiatives, working directly with engineers and solution architects to capture current-state, target-state, and transition approaches
- Draft policy, standards, and guidance documents aligned to NIST, agency, and program requirements
- Prepare contract deliverables (CDRLs) to the schedule, format, and quality standards, and route them through internal and customer review cycles through customer acceptance
- Interview subject matter experts and translate technical inputs — architecture diagrams, scan results, engineering notes — into finished deliverable products
- Edit and standardize documentation authored by technical staff for clarity, consistency, grammar, and adherence to the program style guide
- Maintain document version control, change logs, and the program's documentation repository
- Work with the technical team to create and maintain system diagrams, process flows, and tables that support the narrative (i.e., Visio/Lucidchart/draw.io)
- Ensure deliverables meet Section 508 accessibility requirements and applicable markings and handling requirements
- Support the development of training materials, briefing decks, and onboarding documentation as needed
Skills
- Bachelor's degree in English, Technical Communications, Journalism, Computer Science, Information Systems, or a related field; equivalent experience considered in lieu of a degree
- 3-5+ years of professional technical writing experience, including at least 2 years supporting IT or cybersecurity programs
- Demonstrated experience producing documentation for federal government customers, including familiarity with contract deliverable processes and review cycles
- Working knowledge of the NIST Risk Management Framework and NIST SP 800-53 control families
- Familiarity with cybersecurity and AI concepts and terminology (access control, encryption, vulnerability management, network security, incident response) sufficient to interview SMEs and write accurately without constant supervision
- Advanced proficiency with Microsoft Word (styles, templates, cross-references, TOC generation), PowerPoint, and Excel
- Proven ability to manage multiple deliverables against firm deadlines with minimal direction
- Excellent written and verbal communication skills; strong editorial judgment
- Ability to communicate (verbal and written) effectively with technical teams, program leadership, and government customers
- Must be able to obtain and maintain a Public Trust clearance
- Must meet updated ID requirements: [https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents](https://usg02.safelinks.protection.office365.us/?url=https%3A%2F%2Fwww.gsa.gov%2Ftechnology%2Fit-contract-vehicles-and-purchasing-programs%2Ffederal-credentialing-services%2Fget-appointment-help%2Fbring-required-documents&data=05%7C02%7Canna.brockman%40kentro.us%7Cb393ec91087c46d6db3308ddc46e2bc8%7Cb22f297b30104a07a75c752d1557669c%7C0%7C0%7C638882699634032008%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1haWwiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIl dIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=NA2qzaElozEpja96X%2FqOj8jGps8qA9NbaZqAyADmyOk%3D&reserved=0)
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully
- Experience developing documentation products supporting ATO packages, continuous monitoring, or FedRAMP authorization efforts
- Familiarity with cybersecurity principles such as zero trust (NIST SP 800-207), cloud security (AWS/Azure GovCloud), or identity and access management modernization
- Familiarity with AI/ML concepts, including model development lifecycles, data pipelines, and AI-enabled applications
- Experience developing technical deliverables associated with Microsoft Azure Government, AWS GovCloud or hybrid cloud environments
- Experience with eMASS, Xacta, or similar GRC/compliance tooling
- Docs-as-code experience: Markdown, Git, Confluence, DITA, or MadCap Flare
- Prior experience in an Agile delivery environment (Jira, sprint ceremonies, documentation as part of the definition of done)
- Experience writing for both technical operators and non-technical executive audiences on the same program
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations.
- Flexibility to take a course, complete a certification, or pursue other professional growth and networking
- Funds for virtual and in-person activities, including happy hours, holiday events, fitness and wellness events, and annual celebrations
- Remote work within the United States, supporting Eastern Time working hours
Company Overview