Note: The job is a remote job and is open to candidates in USA. Infiltrator Water Technologies is a leading provider of decentralized wastewater treatment solutions, headquartered in Old Saybrook, CT. They are seeking a Post Sales Engineer to provide advanced project management and technical support for wastewater treatment processes, focusing on existing systems that require monitoring and troubleshooting.
Responsibilities
- Continuously maintains Orenco management's safety, cultural, and professional standards
- Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees
- Conducts all work in a safe manner and promotes safe work practices to all associates and clients
- Increases sales and improves the overall customer experience by providing value-add product recommendations to stakeholders that utilize Orenco wastewater infrastructure
- Educates external stakeholders
- Learns and demonstrates effective use of Integrity Selling
- Coordinates with other company staff to accomplish the work required to address problems with existing wastewater systems
- Actively pursues to speak at conferences or author papers that promote Orenco technologies
- Works with marketing to write and create case studies that summarize pertinent observations and data from existing Orenco systems
- Demonstrates leadership within the Systems Engineering Department and within the organization daily
- Mentors and helps train staff within the systems engineering department
- Provides process training to systems engineers, sales staff, and external clients
- Participates in meetings and contributes ideas and opinions
- Improves methods for internal and customer-facing processes
- Volunteers and participates in team, department, and organizational initiatives
- Coordinates with various departments within Orenco regarding team initiatives and objectives
- Sets and strives to complete annual personal development goals
- Assists with the project management of commercial and municipal collection and/or treatment opportunities by providing observations, data, and feedback from existing systems
- Leads research projects
- Supports in the commissioning of commercial and municipal collection and/or treatment systems
- Assists the post sales group with troubleshooting existing treatment processes
- Creates protocol and solicits operating data from existing wastewater treatment processes
- Makes recommendations to Systems Engineering and R&R (renewal and replacement) regarding design revisions
- Travels to existing treatment systems as necessary to troubleshoot, solicit feedback and/or collect data
- Evaluated operating protocols and optimizes Orenco O&M (operation and maintenance) requirements
- Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management)
- Inputs, updates, and ensures accuracy of customer contact information in CRM
- Maintains an accurate, up-to-date, CRM opportunity database
- Submits and distributes timely activity and trip reports
- Summarizes and provides information to the R&D group regarding existing designs
Skills
- A Bachelor of Science in Engineering degree or higher is required
- A minimum of five years' experience in wastewater process design or manufacturing
- Above average organizational skills are required
- Ability to communicate in a professional, courteous, customer service-oriented manner
- Exceptional verbal and written communication skills are required
- Ability to give technical presentations to a large audience
- Ability to successfully interact with individuals from diverse backgrounds and extreme variations in educational levels
- Competent ability with applications such as word-processing, spreadsheets, and email
- Must be willing and able to travel a minimum of 10% of the work time
- Ability to be flexible and change priorities with little notice and to remain calm during confrontational or high-pressure situations
- Ability to use sound judgement and follow through in problem solving and decision-making processes
- Must have satisfactory driving record, maintain valid driver's license, and current insurance on personal vehicle if used for business
- Must meet company insurability requirements
- PE registration is a plus
- MBBR and/or attached growth wastewater process experience preferred
Benefits
- Medical and prescription drug plans
- Telemedicine (with medical plan)
- High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
- Dental and vision plans
- Virtual physical therapy*
- An employee assistance program (EAP)*
- Voluntary accident, critical illness, and hospital indemnification programs
- Retirement 401k program with company match
- An employee stock purchase plan (voluntary)
- Financial wellness planning*
- Paid parental leave*
- Flexible spending accounts (FSA) for child care and health care
- Short-term and long-term disability*
- Basic life insurance
- Accidental death and dismemberment (AD&D)*
- Adoption financial reimbursement*
- Tuition reimbursement*
- Voluntary life insurance (for employees, spouses, and children)
- Voluntary identity theft and fraud protection
Company Overview