Note: The job is a remote job and is open to candidates in USA. LaSalle Network is a staffing and recruiting firm that has partnered with a SaaS company in Chicago. The Technical Writer will create and maintain technical, instructional, eLearning, and knowledge-base content that helps users understand and leverage the SaaS product suite.
Responsibilities
- Develop strong knowledge of the SaaS platform, related tools, and customer workflows
- Conduct needs assessments to determine instructional requirements and appropriate content strategies
- Create instructional materials for internal and external audiences, updating and refining content as new product releases roll out
- Produce and edit end-user eLearning videos and knowledge-base articles
- Translate complex technical concepts into clear, user-friendly documentation; revise content as software features evolve
Skills
- Bachelor's degree in technical writing, English, communications, or related field; or 1+ years of instructional design or technical writing experience for software products
- Ability to quickly understand complex systems and write clear, concise documentation for both technical and non-technical audiences
- Strong interpersonal and communication skills with a polished, professional presence
- Highly organized self-starter who can manage multiple projects and deliver high-quality work independently
- Able to follow—and contribute to—corporate style guides and editorial standards
- While the position is fully remote, the ideal candidate will sit in either the CT or ET time zones and be available to work 8-5 CT
Benefits
- LaSalle Network consultants are eligible to enroll in benefits.
- Temporary Field Employees benefit plans including medical, dental and vision coverage.
- Family Medical Leave
- Worker's Compensation
- Paid Leave
- Sick Leave
Company Overview