[Remote] Staff Software Engineer, Backend - Platform (Core AI Automation)

Note: The job is a remote job and is open to candidates in USA. Coinbase is building the future of finance through its mission to increase economic freedom. The Staff Software Engineer will architect and build Agentic AI systems for customer support and compliance automation, lead technical direction for distributed AI systems, and develop scalable automation primitives while mentoring engineers.

Responsibilities

• Architect and build Agentic AI systems that power Coinbase's customer support and compliance automation, from intelligent agents through orchestration and guardrails
• Design foundational APIs and measurement frameworks that ensure AI agents are grounded, relevant, and reliably deliver customer delight with minimal hallucination
• Lead technical direction for distributed systems underpinning AI automation, defining architecture patterns and strategic roadmaps in partnership with engineering leadership
• Build reusable primitives and orchestration solutions that enable AI-powered automation to scale across multiple domains beyond the initial customer support and compliance focus
• Mentor engineers on AI system design techniques, coding standards, and production-readiness practices for LLM-based applications

Skills

• 8+ years in software engineering with demonstrated experience architecting distributed systems and shipping production AI/ML applications
• Proven track record getting LLM-based applications to production, including measuring and improving grounding, reducing hallucinations, and building guardrails for reliability
• Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale
• Experience in customer support automation, compliance, or financial crimes domains with an understanding of the unique reliability and correctness requirements these areas demand
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Benefits

• Equity eligibility
• Bonus eligibility
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Remote-first work arrangement
• Quarterly in-person working sessions called “surges”

Company Overview

Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies. It is a sub-organization of Coinbase. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.coinbase.com.

Company H1B Sponsorship

Coinbase has a track record of offering H1B sponsorships, with 56 in 2026, 181 in 2025, 92 in 2024, 96 in 2023, 284 in 2022, 183 in 2021, 66 in 2020. Please note that this does not guarantee sponsorship for this specific role.