Note: The job is a remote job and is open to candidates in USA. Nametag is building secure digital identity solutions to protect human identities and restore trust in the AI era. The Technical Writer will own customer-facing technical documentation, including user manuals, API guides, release notes, online help, and FAQs, while collaborating with engineering and product leadership to improve documentation accuracy and customer experience.
Responsibilities
- Write user manuals, API guides, release notes, and online help FAQs
- Follow and maintain company style guides to ensure consistent messaging across all documents
- Review existing documentation regularly to fix errors and add new feature updates
- Use customer support data to improve confusing parts of the guides
- Track page views and user ratings to measure document helpfulness
- Test software directly to ensure the accuracy of the steps written in the manuals
Skills
- Work authorization required: Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship
- 5+ years of experience turning complex processes into simple documentation
- Understanding user experience principles to layout articles intuitively
- Experience working within fast-paced software development cycles and sprints
- Knowledge of languages like HTML, CSS, JavaScript, or Python to document APIs
- Experience working in a security, identity, or B2B SaaS environment
Benefits
- Meaningful equity
- Comprehensive medical, dental, and vision
- Remote-first with flexible PTO
- Annual team off-sites
- New MacBook and home-office equipment
- Work from anywhere in the US
- Quarterly team off-sites and travel support
- Flexible schedules: Work in your own time zone; we align key meetings across a shared window
- An inclusive environment where your voice has impact and your work drives change
Company Overview