Note: The job is a remote job and is open to candidates in USA. Amerit Consulting is seeking a Bilingual Customer Service Representative for a fully remote role supporting a state program that provides discounted home phone and cell phone services to eligible households. The role involves responding to customer inquiries, resolving complaints, communicating through various channels, coordinating with colleagues, and providing professional customer support.
Responsibilities
- Need a bilingual CSR in a state program that provides discounted home phone and cell phone services to eligible households
- Respond promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Communicating with customers through various channels. Communicate and coordinate with colleagues, as necessary
- Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process
- Maintain a positive, empathetic, and professional attitude toward customers
Skills
- Education: At least HS diploma / GED
- Bilingual: English & once of the following: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, Spanish
- Must reside in one of these states - AZ, ID, NV, UT or TX
- Desired: Previous Call Center / Customer service experience
Benefits
- Fully remote role / Work from Home
- Training provided: 1-2 week(s)
Company Overview