Note: The job is a remote job and is open to candidates in USA. Motorola Solutions develops technologies that help protect people, property, and communities through communications, software, video, and services. The Technical Trainer delivers hands-on and virtual technical training on mobile video technologies for external customers and internal employees, adapting instruction for end users, technicians, and system administrators. The role also develops training materials, evaluates effectiveness, maintains curricula, supports customer relationships, and travels extensively to customer and company locations.
Responsibilities
- Technical trainers are primarily responsible for the delivery of classroom technical training on mobile video technologies to external customers and occasionally internal employees
- Technical trainers are responsible for the delivery of virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees
- Technical training is primarily held at customer locations and occasionally facilitated virtually
- Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel. Typically Monday-Friday 3 weeks out of the month
- Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services
- Presents training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc
- Compile comprehensive training and technical documents, and course material for new and existing products or services
- Measure knowledge transfer and training effectiveness
- Monitor customer satisfaction through surveys and customer/rep feedback
- Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies
- Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies
- Ensure timely updates to the course curricula to reflect changes in product design and market demands
- Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy
- Travel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs
Skills
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- Willing and able to travel (Up to 75%)
- 3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications
- Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships
- Exhibit strong communication skills, interpersonal skills, project management, and time management
- Proven experience driving significant improvements with a team and business
- Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth
- Understand and explain the concept and facets of End to End solutions to students in varying job functions
- 4+ years prior Information Technology and/or training experience
- 1+ Law Enforcement / Public Safety Experience
- 1+ Body Camera and/or In-Car Camera (Mobile Video) Experience
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Improve the customer experience for education, products, and services
- Meaningfully impact the company's short-term and long-term success
- Grow and expand your role
- Learn different aspects of products and services, including infrastructure, software applications, devices, and services
- Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future
Company Overview