Note: The job is a remote job and is open to candidates in USA. Ascendion is an AI-native software engineering company that helps businesses innovate through data, experience design, software product engineering, and workforce transformation. The Technical Solutions Consultant serves as a technical point of contact for high-value advertising clients and internal stakeholders, troubleshooting complex issues and providing consultative guidance on digital advertising technologies.
Responsibilities
- Provide technical support and consultative guidance to a portfolio of high-value advertising clients
- Troubleshoot complex issues related to advertising technologies, tracking, measurement, APIs, and campaign delivery
- Manage and prioritize a queue of client technical requests through a ticketing/case management system
- Investigate issues involving tracking pixels, API payloads, authentication/authorization tokens, data signals, and advertising delivery
- Analyze ambiguous client requests, identify root causes, and develop practical technical solutions
- Partner closely with Sales, Account Management, Product, and Engineering teams to resolve client issues
- Escalate potential product bugs and technical defects to Product and Engineering teams and drive issues through resolution
- Provide technical recommendations and best practices around advertising technology implementations
- Support large-scale advertising programs and help ensure technical solutions meet client business objectives
- Communicate technical findings, troubleshooting steps, and solutions clearly to clients and internal stakeholders
- Identify recurring technical issues and opportunities to improve processes, documentation, and support at scale
Skills
- • Bachelor's degree in Computer Science, Marketing, Information Technology, Engineering, or a related field
- • 2+ years of experience in digital advertising, ad technology, marketing technology, software, or a related technical industry
- • Experience supporting or managing large/high-value client accounts or books of business
- • Strong technical troubleshooting and problem-solving skills
- • Experience working with digital advertising technologies such as tracking pixels, ad servers, auctions, campaign delivery, measurement, or conversion tracking
- • Experience troubleshooting REST APIs, API requests/responses, authentication or authorization issues, and data payloads
- • Working knowledge of SQL for data analysis and troubleshooting
- • Experience with web technologies such as HTML, CSS, JavaScript, and HTTP
- • Strong customer-facing communication skills with the ability to explain technical concepts to non-technical audiences
- • Ability to work independently, prioritize multiple technical issues, and operate effectively in ambiguous situations
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Long-term disability insurance
- Short-term disability insurance
- 5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State
- 10-15 days of paid vacation time
- 6 paid holidays and 1 floating holiday per calendar year
- Ascendion Learning Management System
Company Overview
Company H1B Sponsorship