Note: The job is a remote job and is open to candidates in USA. Zayo Group is a leading provider of mission-critical bandwidth for impactful companies, offering extensive communications infrastructure solutions. The Technical Solutions Analyst role is an entry-level position aimed at developing technical skills in the Telecom Industry, focusing on sales support, solution design, and project planning.
Responsibilities
- Assist the Solution Architecture Org driving sales through operational support
- Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requests
- Assist in the preparation of proposal responses and cost-effective solution designs
- Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems
- Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders
- Assist Solution Engineers as they design solutions that support current and future customer business applications
- Adhere to and communicate timeline expectations for project completion
- Provide regular project updates to internal customers (sales, engineering, technical operations)
- Adhere to all company standards and overall business professionalism
- Demonstrate regular, consistent, and punctual attendance
- Perform other duties as assigned
- Must be available to work during Mountain Time business hours, regardless of geographic location
Skills
- Recommended to have at least two years experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)
- Excellent project management skills
- Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms
- Consistent focus on results and goal achievement
- Proficiency in Microsoft Word and Excel
- Strong teamwork skills
- Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment
- Must be available to work during Mountain Time business hours, regardless of geographic location
- Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and or related field of study
- Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld
- Network design (emphasis on fiber, Layer 1, 2, and 3)
- MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)
- Internet technologies, functionality, and services
- Networking protocols (emphasis on Layers 1, 2, and 3)
- Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)
- High-level understanding of Fiber Optic network design and implementation
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview
Company H1B Sponsorship