Note: The job is a remote job and is open to candidates in USA. Machinext supports and develops a network of industrial SMEs specializing in custom-built special-purpose machinery and industrial solutions. The Technical & Sales Support Engineer will install, commission, and troubleshoot machinery, train customers, provide technical support, and manage customer relationships and business development across the United States.
Responsibilities
- Install and commission special-purpose machinery at customer sites
- Perform machine setup and adjustments and ensure customers are comfortable operating the equipment
- Train customers and end users on equipment operation and basic maintenance
- Support customers in optimizing the use and performance of their equipment
- Provide remote technical support to customers
- Diagnose equipment issues and identify appropriate solutions
- Travel to customer sites to troubleshoot and resolve technical issues when required
- Follow up on service calls and customer requests
- Work closely with the technical teams based in France to resolve issues encountered in the field
- Serve as the primary technical point of contact for customers within your territory
- Build and maintain strong relationships with existing customers
- Identify new business opportunities and potential customer needs
- Understand customer requirements and recommend appropriate solutions
- Support the follow-up of quotations, sales opportunities, and customer projects
- Maintain accurate customer and opportunity information in CRM and ERP systems
- Share customer feedback, market insights, and field requirements with the teams in France
Skills
- • 3+ years of experience as a Field Service Technician, Service Engineer, Applications Engineer, or in a similar role working with special-purpose machinery, industrial equipment, or similar technical systems
- • The ability to train and support equipment operators and end users
- • A good understanding of mechanical systems, or industrial maintenance
- • Strong computer skills, including experience with ERP and CRM systems
- • Excellent customer service and communication skills
- • A high degree of autonomy and the ability to effectively plan and manage travel and field service activities
- • Frequent travel throughout the United States
- • Driver's license: Required
- • French language skills are a plus
- • Location: United States, ideally based in the Northeast
Benefits
- 100% remote possible
Company Overview