Note: The job is a remote job and is open to candidates in USA. Neutrino Advisory is seeking an experienced Technical Project Manager to lead an Oracle Customer Care and Billing (CCB) upgrade project. The role provides project leadership and governance, coordinates system integrators, stakeholders, IT, and vendors, and manages planning, execution, risk mitigation, communications, quality assurance, change management, and transition to support.
Responsibilities
- Lead all phases of the Oracle CCB Upgrade project from initiation through implementation and transition to support
- Develop and manage comprehensive project plans, schedules, milestones, risks, issues, and dependencies
- Coordinate project activities across various client departments, IT, vendors, and business stakeholders
- Partner with the System Integrator's Project Manager to develop and maintain an integrated project plan
- Monitor project progress and proactively resolve issues to maintain schedule and project objectives
- Facilitate cross-functional meetings and coordinate project deliverables across multiple technical and business teams
- Present project status, risks, and recommendations to executive leadership, Steering Committees, and project stakeholders
- Ensure project documentation and deliverables are properly maintained using client standards and Microsoft O365 collaboration tools.Oversee project quality assurance activities and ensure defects, enhancements, and testing activities are documented in Azure DevOps (ADO)
- Coordinate change management activities and ensure organizational readiness throughout the implementation
- Plan and coordinate knowledge transfer and transition activities for post-implementation operations and support
- Follow client's IT Project Delivery methodology, governance processes, issue resolution procedures, and change control practices
Skills
- Proven experience managing large-scale Oracle Customer Care & Billing (CCB) implementation or upgrade projects
- Experience leading enterprise software implementation projects involving multiple business and technical stakeholders
- Strong project planning, scheduling, budgeting, risk management, and issue management experience
- Experience working with System Integrators and third-party vendors
- Demonstrated ability to coordinate cross-functional teams and drive project execution
- Excellent verbal, written, and presentation skills with executive-level stakeholders
- Experience managing project governance, steering committee meetings, and executive reporting
- Experience using Microsoft Office 365 collaboration tools including Teams, Outlook, and SharePoint
- Experience with Azure DevOps (ADO) or similar project tracking tools
- Strong understanding of project management methodologies and best practices
- Experience with Oracle Customer Care & Billing (CCB) Version 2.x or later
- Experience managing Oracle CCB upgrade projects
- Experience supporting utility organizations
- Experience working with electric and water utility organizations
- Experience working with municipal or public sector clients
- Familiarity with cloud readiness planning or cloud migration initiatives
- PMP Certification or equivalent Project Management certification
- Electric Utilities
- Water Utilities
- Municipal Government
- Public Sector Technology Organizations
- Enterprise Customer Information Systems (CIS)
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