Note: The job is a remote job and is open to candidates in USA. Ztek Consulting is seeking an ICM Support Engineer/Support Analyst to provide incident management and technical support for Microsoft Power Pages and related Azure environments. The role involves troubleshooting production and non-production incidents, coordinating with engineering and operations teams, ensuring SLA compliance, and improving service stability through root cause analysis and preventive actions.
Responsibilities
- Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents
- Own Sev3 and Sev4 incidents from acknowledgment to closure
- Perform root cause analysis and document findings
- Coordinate with engineering, CSS, and operations teams during critical incidents
- Ensure SLA compliance for incident response and mitigation activities
- Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability
- Participate in on-call rotations and incident bridges
Skills
- Microsoft power pages
- Azure fundamentals
- Kusto
- ICM
- Need who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc
Company Overview
Company H1B Sponsorship