Note: The job is a remote job and is open to candidates in USA. Dexian provides Talent + Technology solutions and professional staffing services. The Customer Service Representative I will handle customer calls remotely, provide a positive phone experience, follow required scripts and procedures, and meet attendance, after-call work, and call-accuracy metrics.
Responsibilities
- Candidates are required to provide their own equipment for this role
- Training is conducted with cameras on, so a webcam is required during the first 2 weeks
- Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
- Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
- Core i3 with 8GB of RAM or higher
- Candidate must have a minimum of 30mbps upload and 40mbps download. Run internet speed test at www.speedtest.net
- Candidate must have a minimum of Windows 10 on computer
- Must have modem connection - Must be hardwired to your computer via ethernet cable
- Home computer, monitor and headset that will allow agent to answer calls
- Schedule Adherence - At least 94% of work attendance
- Aftercall Work (ACW) Average - Less than 4 seconds
- Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls
Skills
- This is a fully remote position. We are open to review resumes from applicants located in these markets: AL, FL, GA, IN, KY, MS, OH, and TX
- PST/MST time zones are welcome to apply
- • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
- - Call center experience required
- - Excellent communication skills
- - Intermediate knowledge of computer applications
- - Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
- Candidates are required to provide their own equipment for this role
- Candidates must demonstrate they can maintain a productive, interruption-free remote work environment
- Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
- Core i3 with 8GB of RAM or higher
- Candidate must have a minimum of 30mbps upload and 40mbps download. Run internet speed test at www.speedtest.net
- Candidate must have a minimum of Windows 10 on computer
- Must have modem connection - Must be hardwired to your computer via ethernet cable
- Home computer, monitor and headset that will allow agent to answer calls
- High Schol Diploma
Benefits
- Fully remote position
- 4 months of Contract
- Training is conducted with cameras on, so a webcam is required during the first 2 weeks.
Company Overview