Note: The job is a remote job and is open to candidates in USA. FutureFit AI is an AI-powered workforce technology company focused on helping people access better jobs and improving workforce development systems. The Technical Project Manager will lead complex, technical implementations by managing delivery plans, technical scoping, integrations, governance, risks, dependencies, and coordination across internal teams, customers, and third-party partners.
Responsibilities
- End-to-end delivery leadership: Lead the delivery plan, timeline, milestones, and execution for one or more complex implementations at a time. Convert signed contracts and statements of work into a real, sequenced plan of work with dependencies mapped, risks named, and owners clear. Escalate major scope, timeline, or technical decisions to Build and CS leadership with a clear recommendation and the context they need to decide quickly
- Design and scoping leadership: Lead the technical design and scoping process with the customer — integration scope, data flows, SSO/IAM requirements, security posture, and API contracts with the customer's environment. Bring options and tradeoffs to our Build leadership, who make the final call on architecture and product direction. You don't need to build the integrations, but you do need to understand them well enough to shape a good design and hold everyone accountable to what was agreed
- Multi-stakeholder governance: Design and run the governance model — steering committees, working groups, sprint reviews, executive updates. Keep executive stakeholders (state agency leadership, our leadership, partner leadership) genuinely informed on progress, risks, and decisions needed. No surprises
- Cross-team orchestration: Coordinate work across FutureFit's internal teams (Product, Engineering, Data, Customer Success), the customer's teams (program, IT, procurement, legal), and third parties (systems integrators, sub-consultants, upstream/downstream vendors). Make it feel like one team even when it isn't
- Risk, dependency, and change management: Surface risks and dependencies before they become problems. Run a disciplined change-control process for scope, timeline, and budget. When something has to move, know it early, name it clearly, and negotiate the tradeoff
- Delivery discipline and artifacts: Bring rigor to how we plan, track, and document work — RAID logs, decision logs, integration maps, milestone plans, status reports that people actually read. Set the bar for what "well-run" looks like for FutureFit's professional services
- Customer confidence and credibility: Be the person the customer trusts to tell them the truth about where things stand — good, bad, or complicated. Earn the right to push back when a customer request would put the program at risk, and to say yes with confidence when it's the right call
- Playbook development: Help build the professional services function from the inside out. Document what works, surface patterns across implementations, and contribute to a repeatable delivery motion that scales to the next TPM behind you
Skills
- • 5+ years working on complex, cross-functional technology implementations, with at least 3 years in a leadership role where you had clear ownership of scope, timeline, and delivery outcomes
- • Real technical depth: you can read an API spec, reason about integration patterns, understand SSO/IAM and data-pipeline tradeoffs, and hold a substantive conversation with senior engineers without hand-waving
- • Extreme project management rigor: you have a system for how you plan, track, and communicate, and you can point to artifacts (milestone plans, RAID logs, decision logs, status reports) that show it
- • Demonstrated experience in multi-stakeholder environments — customers, internal teams, third-party partners — with executive-level stakeholder management up to C-suite or agency leadership
- • Strong written and verbal communication: you can turn a messy situation into a clear one-pager, run a steering committee meeting with confidence, and write status updates people actually read
- • High agency and comfort with ambiguity: this role is being built as it's staffed, and you'll help define what excellent looks like
- [Remote, US] We are open to candidates living anywhere in the United States. This role is US-based only, given the nature of the customer environments you'll be working in
- This role is primarily remote. Expect occasional travel to be on-site with customers for critical moments in an implementation — kickoffs, key design workshops, go-lives, or steering committees — plus travel to our annual company offsite. Overall, plan on a handful of trips per year, no more than once every one to two months
- • Direct experience delivering technology implementations to state or federal government agencies, especially in workforce, labor, education, or social services
- • Familiarity with WIOA, RESEA, TAA, or other federal workforce funding programs and the reporting/compliance requirements that come with them
- • Experience managing systems integrators or sub-contractors as part of a broader program
- • Working knowledge of typical enterprise integration surfaces: SSO (SAML/OIDC), IAM, REST/GraphQL APIs, ETL/data pipelines, and case management or CRM systems
- • Experience in an early-stage or scale-up environment where you helped build the delivery function itself
- PMP, PgMP, or equivalent formal program management credential (nice to have, not required — we care about how you actually work, not the certificate)
Benefits
- This role is primarily remote.
- Travel to our annual company offsite.
Company Overview
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