Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking an AI Business Solutions Technical Program Manager to support its Strategy and Transformation - New Product Introduction team. The role leads day-zero readiness, implementation, and launches of AI workloads and business process technologies for customer support, customer success, and other customer-facing roles. The TPM coordinates cross-functional teams, manages risks and resources, and ensures reliable delivery and validation of AI business solutions.
Responsibilities
- You will lead and manage technical product launches across support, customer success and other customer facing roles from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plans relevant to support and services
- You will work closely with data scientists, engineers, product managers, and other stakeholders to define the impact of upcoming technical workloads, the requirements, scope, and deliverables
- You will provide technical guidance and support to the team, leveraging your expertise in foundational technologies that BizApps, Dynamics 365 and AI Business Process Agents are built upon and interoperability of technologies
- You will serve as a subject matter expert and advise on the commercial customer scenarios across technologies AI Business Solutions – Copilot, Copilot Studio, Teams, AI Business Workloads, and other core business scenarios relevant for customer success
- You will identify potential risks and develop mitigation strategies to ensure project success
- You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and any issues that arise
- You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives
- You will implement best practices for testing and validation to ensure the accuracy and reliability of AI Business Solutions technologies and business solutions
- You will stay up to date with the latest advancements in technologies, including large language models, semantic indexing and core M365 apps and services to improve project outcomes and processes
Skills
- * Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
- * + OR equivalent experience
- * 1+ year(s) of experience managing cross-functional and/or cross-team projects
- This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
- * Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- + OR equivalent experience
- * 4+ year(s) of experience managing cross-functional and/or cross-team projects
- * 1+ year(s) of experience building and deploying Dynamics 365 or relevant CRM solutions
- * Experience in industries such as technology, healthcare, sales or finance, where AI business solutions are applied to solve real-world problems
- * Scrum Master, or other relevant certifications
Company Overview