Note: The job is a remote job and is open to candidates in USA. Nscale provides GPU cloud infrastructure engineered for artificial intelligence startups and enterprise customers. The Technical Program Manager will lead delivery of the Technology Operations program portfolio, including platform migrations, office build-outs, productivity tooling transformation, cross-team alignment, reporting, and execution governance.
Responsibilities
- Own end-to-end delivery of the Technology Operations program portfolio, including device management platform migrations, global office build-outs and productivity tooling transformation
- Run technology implementation, migration and remediation projects at scale, covering pilot groups, rollout waves, rollback criteria, cutover runbooks and early-life support
- Partner with TechOps engineers to translate technical designs into delivery plans, maintaining accurate program documentation, decision records and delivery artefacts
- Support technical changes with clear communications, adoption planning and support readiness
- Drive blockers and escalations to resolution, rather than simply reporting them onward
- Define delivery and reporting standards for technical projects within TechOps, aligning with Corporate Engineering and Information Security where appropriate
- Establish and run weekly programme reviews, roadmap tracking, escalation paths and action follow-through
- Build intake and prioritisation mechanisms that make clear what's being done now, what's deferred and what risk is being accepted
- Maintain a single executive-ready portfolio view covering scope, milestones, blockers and risks
- Translate technical delivery detail into clear business impact for leadership
- Use device inventory, enrolment state, licensing and ticket data to drive delivery and adoption reporting, reducing manual status gathering
- Distinguish real progress from activity and surface slippage before milestones are missed
Skills
- 6+ years' experience in technical program management, IT program delivery, corporate or enterprise engineering, or a related discipline
- Demonstrable delivery of large-scale endpoint, identity or collaboration platform migrations across complex or distributed environments
- Hands-on familiarity with identity, device management, productivity and other core workplace technologies, sufficient to challenge a technical plan, not just track it
- Strong change management and end-user communication skills, with an understanding that a technically successful migration can still fail if adoption and support aren't addressed
- Experience defining delivery standards, reporting frameworks or operating mechanisms adopted beyond your immediate team
- Ability to translate technical detail into clear executive-level reporting
- Experience in a fast-growing international technology, cloud, infrastructure or AI organization
- Experience working alongside Enterprise Security and Identity teams on device posture, conditional access, MFA or local admin reduction
- Comfort querying platform data to automate reporting rather than collecting status manually
- Familiarity with compliance frameworks such as SOC 2, ISO 27001 or Cyber Essentials Plus
- Experience using AI or automation to improve program tracking, reporting or corporate engineering operations
Benefits
- Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months.
- Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed.
- Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.
- Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
- Bonus, equity, and/or commission programs
- Medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation
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