Note: The job is a remote job and is open to candidates in USA. Bidgely is an AI-powered SaaS company that helps utilities modernize the grid and improve customer outcomes through advanced analytics. The Technical Program Manager role involves owning the successful implementation of Bidgely's platform for utilities across multiple regions, managing customer onboarding through launch, and working closely with engineering teams on integrations and delivery. The role requires turning complex technical deployments into clear, executable plans that deliver measurable value to customers.
Responsibilities
- Own the successful delivery of enterprise customer implementations from onboarding through launch
- Serve as the primary customer-facing lead during implementation
- Manage project timelines, risks, dependencies, and deliverables
- Facilitate project meetings, engineering standups, and stakeholder updates
- Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams
- Contribute to contract reviews and change orders when implementation scope evolves
- Represent the onboarding team in customer presentations and sales engagements as needed
- Lead solution design and implementation for enterprise utility customers
- Work directly with customer engineering teams on data integrations, APIs, and system architecture
- Translate customer requirements into scalable technical solutions
- Guide requirement analysis, integration planning, and implementation execution
- Identify product gaps and collaborate with Product teams on enhancements
- Produce technical documentation outlining architecture, integrations, and deployment plans
- Partner with engineering teams to troubleshoot and resolve technical issues
- Develop deep expertise in the utility and energy markets
- Ensure customers achieve measurable value from the platform
- Identify opportunities for future growth within customer accounts
- Occasionally travel to Bidgely headquarters in Los Altos, CA with potential future travel to Europe and India
Skills
- 5–7 years managing software implementation or integration programs at a technology company
- Experience delivering complex enterprise implementations for high-touch customers
- Proven experience serving as the primary point of contact for enterprise customers
- Experience collaborating with globally distributed teams and offshore engineering resources
- Experience with Agile development methodologies
- Strong experience designing and delivering cloud-based B2B implementations
- Ability to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong time management and ability to manage multiple concurrent projects
- Customer-first mindset and strong relationship-building skills
- Based on the U.S. East Coast
- Comfortable collaborating with international teams
- Experience working at a SaaS startup or high-growth technology company
- Experience implementing SaaS platforms for enterprise customers
- Background in systems integration consulting
- Familiarity with SQL, Python, REST APIs, or data transformation technologies
- Experience in the energy, utilities, or energy efficiency sector
- Project Management Professional (PMP) certification
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