Note: The job is a remote job and is open to candidates in USA. Strata52 helps growing organizations apply human-centered AI and automation to improve workflows and scale successful processes. The Technical Product Manager, AI & Automation will lead customer-facing AI and automation initiatives from discovery through delivery, coordinating with clients and engineering teams to define solutions, manage roadmaps, support pilots, and drive adoption.
Responsibilities
- Lead discovery and working sessions with client stakeholders, from front-line operators to executive sponsors, to identify operational problems and understand their impact
- Build strong working relationships across each account, including with client IT and security teams
- Help clients work through competing priorities, unrealistic expectations, scope concerns, and the difference between what they ask for and what they actually need
- Turn unclear business needs into technical requirements, user stories, acceptance criteria, and success metrics
- Write engineering specifications, solution architectures, and integration designs that developers can use without constant clarification
- Decide whether a solution should be built, bought, or configured, and explain that decision based on effort, risk, maintainability, and the client’s capabilities
- Evaluate what AI models and automation platforms can reliably handle in production, where they may fail, and what safeguards are needed
- Own the roadmap and delivery plan for your accounts, including sequencing, dependencies, tradeoffs, and timelines
- Work closely with engineers during implementation by reviewing approaches, resolving open questions, testing outputs, and confirming that the final solution addresses the original problem
- Run pilots, collect structured feedback from users, and keep the feedback loop moving between users and the engineering team
- Demo working solutions and explain technical behavior in clear business terms
- Help teams adopt new solutions through enablement, documentation, training, and practical change management
- Define and track metrics that show whether the work is having an impact, such as time saved, increased throughput, fewer errors, and financial return
- Capture useful patterns and add them to Strata52’s playbooks so successful approaches can be reused across clients
Skills
- You are comfortable working directly with clients, both in person and over video, including skeptical stakeholders and senior executives
- You have at least 3 years of experience owning technical products, platforms, integrations, or internal tools while working closely with engineers
- You can turn unclear business problems into practical technical requirements, specifications, and scoped deliverables
- You understand software engineering fundamentals, including APIs, data structures, system integrations, databases, and backend services. You can read code, review a technical approach, and participate confidently in architecture discussions
- You have worked with AI or machine learning tools, LLM applications, automation platforms, or workflow orchestration frameworks, and you understand their limitations
- You can manage multiple projects across multiple accounts without losing track of important details
- You write specifications, briefs, and updates that people can understand and use
- You manage your time well, communicate proactively, and follow through while working with distributed teams
- Previous hands-on engineering experience. You have built software before, even if you no longer do it every day
- Experience in consulting, professional services, or solutions engineering with external clients
- Comfort using Python or a similar language to prototype and test ideas
- Familiarity with Git, CI/CD, and modern cloud platforms. You do not need to be an infrastructure expert, but you should be able to follow the work and speak credibly with engineers
- Experience leading change management and adoption efforts, especially in organizations that are slow to change
Benefits
- Quarterly performance bonus
- Remote contract engagement
Company Overview