Note: The job is a remote job and is open to candidates in USA. Talent Groups is seeking a DocuSign Consultant to administer, configure, and support the DocuSign e-signature platform across global business functions. The role focuses on enterprise integrations, workflow automation, application lifecycle management, operational support, compliance, incident resolution, and stakeholder collaboration.
Responsibilities
- Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution
- Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows
- Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows
- Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration
- Configure audit trail and reporting for compliance requirements
- Support environment upgrades, patching, and troubleshooting of production issues
- Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions
- Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform
- Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions
- Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts
- Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency
- Lead proactive support strategies to improve issue resolution timelines and reduce operational risk
- Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery
- Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign
Skills
- 8+ years of progressive IT experience, including enterprise application support and delivery
- Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration
- Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc
- Working knowledge of ITIL service management practices (incident, problem, release management)
- Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams
- Experience contributing to or managing project budgets and vendor relationships
- DocuSign platform administration & workflow design
- Enterprise API integrations (Malbek, Salesforce, Workday etc.)
- Technology strategy & application modernization
- Service operations & SLA governance
- Risk management & business continuity planning
- Stakeholder engagement & executive communication
- Critical thinking & decision-making
- Documentation & policy development
- Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus
Company Overview
Company H1B Sponsorship