Note: The job is a remote job and is open to candidates in USA. The confidential client is seeking a Technical Operations Support D1 contingent worker to support its New Verticals Catalog team. The role manages catalog build and update processes, prepares and validates catalog data, resolves data-quality issues, and escalates blockers while meeting service-level expectations.
Responsibilities
- As a contingent worker supporting the New Verticals Catalog team, you will help manage the end-to-end catalog build and update process for new vertical merchants on client
- You will work from assigned ticket queues, follow established SOPs, and use spreadsheets and internal tools to standardize, analyze, and prepare catalog data for upload
- You will also validate completed work, identify and resolve data-quality issues, and escalate blockers when needed to help the team meet turnaround-time and service-level expectations
- This role requires strong attention to detail, effective time and queue management, comfort navigating ambiguity, and experience using spreadsheets to organize and analyze data
- The ideal candidate can learn new processes quickly, follow detailed instructions, and consistently deliver accurate work in a fast-paced, high-volume environment
- There likely will not be an opportunity for conversion to a full-time role, but there is a possibility of extending the contract once it ends
Skills
- This role requires strong attention to detail, effective time and queue management, comfort navigating ambiguity, and experience using spreadsheets to organize and analyze data
- The ideal candidate can learn new processes quickly, follow detailed instructions, and consistently deliver accurate work in a fast-paced, high-volume environment
Company Overview