Note: The job is a remote job and is open to candidates in USA. Arkatechture is a data consultation and services company specializing in data quality, visualization, and management. They are seeking a Technical Lead in Data Analytics who will serve as the senior technical expert for enterprise customers, focusing on solving complex data problems and mentoring team members.
Responsibilities
- Serve as the senior technical resource for our Business Intelligence and Data Analytics Support team
- Lead the investigation and resolution of complex customer issues involving data, analytics, and cloud platforms
- Perform root cause analysis and implement scalable, long-term solutions—not just quick fixes
- Review SQL and BI object changes while promoting development best practices
- Mentor and coach analysts, helping elevate the technical capabilities of the entire team
- Identify opportunities for automation and continuous improvement across support processes
- Lead root cause analysis meetings as necessary to dig into any thematic issues that crop up and how we can mitigate them
- Help customers maximize the value of Arkatechture's analytics platform through technical guidance and best practices
- Partner closely with Customer Success to improve customer satisfaction, retention, and platform adoption
- Support customer meetings by offering technical expertise, hold office hours, expand upon Knowledge Base articles and Learning Management System training for customers
- Communicate complex technical concepts clearly to both technical and non-technical audiences
- Design, develop, troubleshoot, and optimize complex SQL solutions
- Troubleshoot ELT processes, data pipelines, and BI reporting environments
- Monitor and resolve issues with Tableau and Power BI dashboards and scheduled refreshes
- Collaborate across Engineering, Customer Success, and Product teams to deliver scalable customer solutions
Skills
- 6+ years of experience working with SQL in production environments
- Deep expertise with relational databases and cloud data platforms (Snowflake, Databricks, SQL Server, Oracle, Redshift, Synapse, BigQuery, or similar)
- Strong experience designing, troubleshooting, and optimizing data warehouses and analytics solutions
- Experience with Tableau and Power BI
- A strong understanding of data modeling, ELT processes, and modern analytics architecture
- Exceptional analytical and troubleshooting skills
- Outstanding communication skills and the ability to build trusted customer relationships
- Experience mentoring teammates or serving as a technical leader
- Experience with Agile development practices and tools such as Jira, Confluence, and Bitbucket
- Professional Python experience
- Experience supporting cloud infrastructure, preferably AWS
- Financial services, banking, or credit union technology
- Customer-facing consulting or technical support leadership
- Modern data engineering and cloud architecture
- Data governance or data quality initiatives
- AI or machine learning technologies
Benefits
- Flexible remote work with optional access to our Portland, Maine office
- Four-day work week after three years of service
- Competitive salary and comprehensive benefits
- Medical, disability, life insurance, and optional dental and vision coverage
- 401(k) with company match
- Generous paid time off and paid holidays
- Professional development and certification reimbursement
- Opportunities to influence our technical direction while continuing to grow your own expertise
Company Overview
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