Note: The job is a remote job and is open to candidates in USA. cpap.com is a company focused on providing CPAP solutions for customers in need of sleep therapy. The Inside Sales Consultant is responsible for driving revenue by guiding customers toward the right CPAP solutions, emphasizing consultative selling and exceptional customer experience.
Responsibilities
- Drive sales performance across inbound and outbound customer interactions by identifying needs and recommending the right CPAP equipment and accessories
- Convert leads into customers by confidently guiding them through the purchasing process and overcoming objections in real time
- Increase average order value through bundling, upgrades, and product education
- Build trust with customers by simplifying complex information and delivering solutions with confidence and empathy
- Follow up on warm leads, abandoned carts, and prior inquiries to recover revenue opportunities
- Accurately process orders, ensuring compliance with all applicable medical and regulatory requirements
- Document customer interactions and sales activity within CRM systems for follow-up and reporting
- Maintain strong product knowledge on CPAP equipment, masks, accessories, and industry trends
- Support team success through collaboration, coaching, and knowledge sharing
Skills
- Proven ability to meet or exceed sales goals and performance expectations
- Experience handling inbound and outbound sales conversations
- Comfortable using CRM and contact center platforms such as Shopify, Gorgias, or Aircall
- Strong communication and active listening skills
- Confidence in consultative selling and objection handling
- Ability to simplify complex information for customers
- Strong attention to detail with order accuracy and documentation
- Comfort working in a fast-paced, performance-driven sales environment
- Ability to multitask across systems while maintaining a high-quality customer experience
Benefits
- Flexible work environment opportunities based on performance, business needs, and training completion
- Opportunities to take on leadership responsibilities such as onboarding new hires, peer coaching, and assisting leadership with sales development initiatives
- Designed to develop future Team Leads and Sales Managers
Company Overview